false
0001289945
0001289945
2024-05-01
2024-05-01


                                 UNITED STATES                                  
                       SECURITIES AND EXCHANGE COMMISSION                       
                             WASHINGTON, D.C. 20549                             



                                                                                
                                      FORM                                      
                                      8-K                                       


                                 CURRENT REPORT                                 
                        Pursuant to Section 13 or 15(d)                         
                     of the Securities Exchange Act of 1934                     
               Date of Report (Date of Earliest Event Reported):                
                                  May 1, 2024                                   



                               SPOK HOLDINGS, INC                               
                                       .                                        
             (Exact name of registrant as specified in its charter)             
                                                                                




           Delaware                 001-32358            16-1694797      
 (State or other jurisdiction      (Commission        (I.R.S. Employer   
      of incorporation)            File Number)      Identification No.) 



   5911 Kingstowne Village Pkwy, 6th Floor     22315 
          Alexandria, Virginia               
  (Address of principal executive offices)             (Zip Code) 

             Registrant's telephone number, including area code: (              
                                      800                                       
                                       )                                        
                                    611-8488                                    
                                 Not Applicable                                 
          Former name or former address, if changed since last report           
                                                                                


Check the appropriate box below if the Form 8-K filing is intended to 
simultaneously satisfy the filing obligation of the registrant under any of 
the following provisions:

   Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)  


   Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)  


   Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))  


   Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))  

Securities registered pursuant to Section 12(b) of the Act:

            Title of each class              Trading symbol   Name of each exchange on which registered 
 Common Stock, par value $0.0001 per share        SPOK                         NASDAQ                   

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Indicate by check mark whether the registrant is an emerging growth company as 
defined in Rule 405 of the Securities Act of 1933 ((s)230.405 of this chapter) 
or Rule 12b-2 of the Securities Exchange Act of 1934 ((s)240.12b-2 of this 
chapter).

Emerging growth company                                                     
If an emerging growth company, indicate by check mark if the                
registrant has elected not to use the extended transition period            
for complying with any new or revised financial accounting                  
standards provided pursuant to Section 13(a) of the Exchange Act.           



Item 2.02 Results of Operations and Financial Condition.
On
May 1, 2024
, Spok Holdings, Inc. (the "Company") issued a press release announcing 
financial results for the first quarter ending March 31, 2024. A copy of the 
press release is furnished as Exhibit 99.1 to this report.
Item 8.01 Other Events.
On
May 1, 2024
, the Board declared a regular quarterly dividend of $0.3125 per share of the 
Company's common stock payable on June 24, 2024, to stockholders of record on 
May 24, 2024.
Item 9.01 Financial Statements and Exhibits.
(d) Exhibits:

                               Exhibit                                
  No.   Description                                                   
 99.1   Spok Holdings, Inc. Earnings Press Release dated May 1, 2024  

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                                   SIGNATURES                                   
Pursuant to the requirements of the Securities Exchange Act of 1934, the 
registrant has duly caused this report to be signed on its behalf by the 
undersigned hereunto duly authorized.


                      Spok Holdings, Inc.                                          
Date:   May 1, 2024            By:                       /s/ Calvin C. Rice        
                      Name:    Calvin C. Rice           
                      Title:   Chief Financial Officer  


                                
                    Exhibit 99.1
NEWS RELEASE                    


CONTACT:
Al Galgano

952-224-6096

al.galgano@spok.com


                    Spok Reports First Quarter 2024 Results                     
                 Total year-over-year revenue growth exceeds 5%                 
                Software year-over-year revenue growth over 15%                 
 Net income and adjusted EBITDA up 35.9% and 9.2%, respectively, from the prior 
                                  year period                                   


Alexandria, Va. (May 1, 2024)
- Spok Holdings, Inc.
(NASDAQ: SPOK), a global leader in healthcare communications, today announced 
results for the first quarter ended March 31, 2024. In addition, the Company's 
Board of Directors declared a regular quarterly dividend of $0.3125 per share, 
payable on June 24, 2024, to stockholders of record on May 24, 2024.
Recent Highlights:
.
Generated net income of $4.2 million, or $0.21 per diluted share, in the first 
quarter, compared to net income of $3.1 million, or $0.15 per diluted share, 
in the prior year period
.
Generated $7.5 million of adjusted EBITDA in the first quarter, compared to 
$6.9 million in the first quarter of 2023
.
Software operations bookings totaled $7.9 million in the first quarter, up 39% 
from the prior year period
.
First quarter 2024 Software operations bookings included 19 six-figure 
customer contracts
.
Softw
are revenue totaled $16.3 million first quarter of 2024,
up 15%
from the prior year period
.
First quarter 2024 Wireless average revenue per unit (ARPU) was $7.89, up on a 
year-over-year basis
.
Improvement in quarterly net unit churn at
1.6%
in the first quarter, down from 2.5% in the prior quarter, with annual net 
unit churn of 7.2%
o
n a trailing-twelve-month basis
.
Wireless revenue of $18.6 million in the first quarter of 2024, compared to 
revenue of $19.0 million in the same period in 2023
.
Capital returned to stockholders in the first quarter of 2024 totaled $6.3 
million in the form of the Company's quarterly dividend
.
Cash and cash equivalents balance of $23.3 million on March 31, 2024, and no 
debt


                
Spok.com        

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                    Exhibit 99.1
NEWS RELEASE                    

"I am proud of the strong performance our team was able to deliver in the 
first quarter and believe these results position us well for the remainder of 
the year, as we continue to execute on generating cash flow and returning 
capital to stockholders, while responsibly investing in and growing our 
business," said Vincent D. Kelly, chief executive officer of Spok Holdings, 
Inc. "In the first quarter, we made tremendous progress in several key 
performance areas, including software revenue growth, wireless trends, 
software operations bookings and backlog levels. We were able to accomplish 
this while investing in our Spok Care Connect and Wireless solutions. I am 
particularly pleased with our performance in generating software operations 
bookings in the first quarter, which were up 39% on a year-over-year-basis. In 
fact, the $7.9 million of software operations bookings in the first quarter 
was the second highest first quarter performance in our history. The strong 
level of software operations bookings in the first quarter resulted in a more 
than 62% increase in software license revenue from the prior year quarter and 
drove total revenue growth of more than 5%.

"I believe Spok is doing an excellent job of balancing the necessary 
investments in our products and infrastructure in order to fuel future growth 
and continuing to return capital to our stockholders," continued Kelly. "In 
the first quarter, we generated over $4.2 million of net income and over $7.5 
million of adjusted EBITDA, which covered the $6.3 million we returned to our 
stockholders. However, at the same time, we increased the first quarter 
research and development investment in our products by $0.5 million, or 18.4%, 
on a year-over-year basis, and believe we are on track to invest approximately 
$11.0 million in product research and development expenses in 2024. We believe 
that this investment will fuel future growth and that our extensive experience 
operating our established communication solutions will create significant 
value for stockholders by maximizing revenue and cash flow generation.

"We were very pleased with our performance in the first quarter and believe 
that it provides a solid springboard for 2024. As a result, we are reiterating 
our guidance estimates for revenue and adjusted EBITDA generation for this 
year. At the midpoint of that guidance range, we believe we are on track to 
again grow consolidated revenue in 2024, on a year-over-year basis, with 
slight declines in wireless revenue being more than offset by continued growth 
in software revenue. We also anticipate that the midpoint of our adjusted 
EBITDA guidance will be consistent with 2023, with additional growth potential 
at the high-end of the guidance range. Of course, we will continue to update 
you on our outlook each quarter when we report our results," concluded Kelly.


                
Spok.com        

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                    Exhibit 99.1
NEWS RELEASE                    

Financial Highlights
:

                                                                                                
                                   For the three months ended March 31,             
(Dollars in thousands)         2024             2023               Change (%)                   
Revenue                                                                                         
Wireless revenue                                                                                
Paging revenue              $ 17,970         $ 18,525               (3.0)    %                  
Product and other revenue        625              503                24.3    %                  
Total wireless revenue      $ 18,595         $ 19,028               (2.3)    %                  
                                                                                                
Software revenue                                                                                
License                     $  2,626         $  1,618                62.3    %                  
Professional services          4,025            3,239                24.3    %                  
Hardware                         384              356                 7.9    %                  
Maintenance                    9,279            8,939                 3.8    %                  
Total software revenue        16,314           14,152                15.3    %                  
Total revenue               $ 34,909         $ 33,180                 5.2    %                  


                                                                                              
                                                For the three months              
                                                   ended March 31,                
(Dollars in                                2024         2023        Change                    
thousands)                                                            (%)                     
GAAP                                                                                          
Operating                                $ 30,018     $ 28,463         5.5 %                  
expenses                                                                                      
Net                                      $  4,236     $  3,117        35.9 %                  
income                                                                                        
Cash, cash equivalents, and short-term   $ 23,340     $ 29,550      (21.0) %                  
investments (as of period end)                                                                
Capital returned                         $  7,386     $  6,933         6.5 %                  
to stockholders                                                                               
                                                                                              
Non-GAAP                                                                                      
Adjusted operating                       $ 28,522     $ 27,217         4.8 %                  
expenses                                                                                      
Adjusted                                 $  7,535     $  6,899         9.2 %                  
EBITDA                                                                                        


                                                                                                                                  
                                                                     For the three months ended March 31,             
(Dollars in thousands, excluding units in service and ARPU)      2024                 2023               Change                   
                                                                                                          (%)                     
Key Statistics                                                                                                                    
Wireless units in service (000's)                                  753                  811              (7.2) %                  
Wireless average revenue per unit (ARPU)                      $   7.89             $   7.59                4.0 %                  
Software operations bookings                                  $  7,885             $  5,678               38.9 %                  
(1)                                                                                                                               
Software backlog (as of period end)                           $ 57,980             $ 46,540               24.6 %                  

(1)
Software operations bookings includes net new (i.e., new customers or 
incremental add-on sales to existing customers) sales of license, professional 
services, equipment, and first-year maintenance.

                
Spok.com        

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                    Exhibit 99.1
NEWS RELEASE                    

Financial Outlook:
Regarding financial guidance, the Company reiterated the following 
expectations for the full year 2024:

                                                                 
(Unaudited and in millions)        Current Guidance        
                                    Full Year 2024         
                                   From         To               
Revenue                                                          
Wireless                         $  72.0     $  75.0             
Software                         $  64.0     $  69.0             
Total Revenue                    $ 136.0     $ 144.0             
                                                                 
                                                                 
Adjusted EBITDA                  $  27.5     $  32.5             
                                                                 

2024 First Quarter Call:
Management will host a conference call and webcast to discuss these financial 
results on Wednesday, May 1, 2024, at 5:00 p.m. Eastern Time. The presentation 
is open to all interested parties and may include forward-looking information.
Conference Call Details

                                                                                  
Date/Time:                Wednesday, May 1, 2024, at 5:00 p.m. ET                 
Webcast:                  https://www.webcast-eqs.com/register/spok_q12024_en/en  
U.S. Toll-Free Dial In:   877-407-0890                                            
International Dial In:    1-201-389-0918                                          

To access the call, please dial in approximately ten minutes before the start 
of the call. For those unable to join the live call, an OnDemand version of 
the webcast will be available following the call under the URL link and on the 
investor relations website.




                               * * * * * * * * *                                
About Spok
Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is 
proud to be a global leader in healthcare communications. We deliver clinical 
information to care teams when and where it

                
Spok.com        

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                    Exhibit 99.1
NEWS RELEASE                    

matters most to improve patient outcomes. Top hospitals rely on the Spok Care 
Connect(R) platform to enhance workflows for clinicians and support 
administrative compliance. Our customers send over 70 million messages each 
month through their Spok(R) solutions. Spok enables smarter, faster clinical 
communication. For more information,
visit spok.com
.
Spok is a trademark of Spok Holdings, Inc. Spok Care Connect and Spok Mobile 
are trademarks of Spok, Inc.
Non-GAAP Financial Measures
This press release contains the following non-GAAP financial measures: 
adjusted operating expenses and adjusted EBITDA. Adjusted operating expenses 
excludes depreciation, amortization and accretion expense, impairment of 
intangible assets and severance and restructuring costs. Adjusted EBITDA 
represents net income/(loss) before interest income/expense, income tax 
benefit/expense, depreciation, amortization and accretion expense, stock-based 
compensation expense, impairment of intangible assets and severance and 
restructuring. With respect to our expectations under "Financial Guidance" 
above, reconciliation of adjusted EBITDA to net income is not available 
without unreasonable efforts on a forward-looking basis due to the high 
variability, complexity and uncertainty with respect to certain items included 
in net income that are excluded from adjusted EBITDA, in particular, income 
tax benefit/expense, stock-based compensation expenses, impairment of 
intangible assets, severance and restructuring and other non-recurring 
expenses. These items can have unpredictable fluctuations based on unforeseen 
activity that is out of our control and/or cannot be reasonably predicted.
We believe that these non-GAAP financial measures provide useful information 
to management and investors regarding certain financial and business trends 
relating to Spok's financial condition and results of operations. We use these 
non-GAAP measures for financial, operational, and budgetary decision-making 
purposes, to understand and evaluate our core operating performance and 
trends, and to generate future operating plans. We believe that these non-GAAP 
financial measures permit us to more thoroughly analyze key financial metrics 
used to make operational decisions and allow us to assess our core operating 
results. We believe that the use of these non-GAAP financial measures provides 
an additional tool for investors to use in evaluating ongoing operating 
results and trends and in comparing our financial measures with other software 
companies who present similar non-GAAP financial measures. We adjust for 
certain items because we do not regard these costs as reflective of normal 
costs related to the ongoing operation of the business in the ordinary course. 
In general, these items possess one or more of the following characteristics: 
non-cash expenses, factors outside of our control, items that are 
non-operational in nature, and unusual items not expected to occur in the 
normal course of business. We believe it is important to exclude these costs, 
given that they do not represent future operational costs under this strategic 
business plan. This allows us to assess the underlying performance of our core 
business under this new strategic business plan.
We do not consider these non-GAAP measures in isolation or as an alternative 
to financial measures determined in accordance with GAAP. The principle of 
these non-GAAP financial measures is that

                
Spok.com        

                                                                               5
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                    Exhibit 99.1
NEWS RELEASE                    

they exclude significant amounts that are required by GAAP to be recorded in 
the Company's financial statements. In addition, they are subject to inherent 
limitations as they reflect the exercise of judgment by management about which 
items are excluded or included in determining these non-GAAP financial 
measures. In order to compensate for these limitations, management presents 
non-GAAP financial measures in connection with GAAP results. We urge investors 
to review the reconciliation of our non-GAAP financial measures to the 
comparable GAAP financial measures, which are included in this press release, 
and not to rely on any single financial measure to evaluate our business.
Safe Harbor Statement under the Private Securities Litigation Reform Act
Statements contained herein or in prior press releases which are not 
historical fact, such as statements regarding our future operating and 
financial performance, are forward-looking statements for purposes of the safe 
harbor provisions under the Private Securities Litigation Reform Act of 1995. 
These forward-looking statements involve risks and uncertainties that may 
cause our actual results to be materially different from the future results 
expressed or implied by such forward-looking statements. Factors that could 
cause actual results to differ materially from those expectations include, but 
are not limited to, our ability to manage wireless network rationalization to 
lower our costs without causing disruption of service to our customers; our 
ability to retain key management personnel and to attract and retain talent 
within the organization; the productivity of our sales organization and our 
ability to deliver effective customer support; economic conditions such as 
recessionary economic cycles, higher interest rates, inflation and higher 
levels of unemployment; risks related to our overall business strategy, 
including maximizing revenue and cash generation from our established 
businesses and returning capital to stockholders through dividends and 
repurchases of shares of our common stock; competition for our services and 
products from new technologies or those offered and/or developed from firms 
that are substantially larger and have much greater financial and human 
capital resources; continuing decline in the number of paging units we have in 
service with customers, commensurate with a continuing decline in our wireless 
revenue; our ability to address changing market conditions with new or revised 
software solutions; undetected defects, bugs, or security vulnerabilities in 
our products; our dependence on the U.S. healthcare industry; the sales cycle 
of our software solutions and services can run from six to eighteen months, 
making it difficult to plan for and meet our sales objectives and bookings on 
a steady basis quarter-to-quarter and year-to-year; our reliance on 
third-party vendors to supply us with wireless paging equipment; our ability 
to maintain successful relationships with our channel partners; our ability to 
protect our rights in intellectual property that we own and develop and the 
potential for litigation claiming intellectual property infringement by us; 
our use of open source software, third-party software and other intellectual 
property; the reliability of our networks and servers and our ability to 
prevent cyberattacks and other security issues and disruptions; our reliance 
on data centers and other systems and technologies provided by third parties, 
and technology systems and electronic networks supplied and managed by third 
parties; cyberattacks, data breaches or other compromises to our or our 
critical third parties' systems, data, products or services; our ability to 
realize the benefits associated with our deferred income tax assets; future 
impairments of our long-lived assets or goodwill; risks related to data 
privacy and protection-related laws and regulation; and our ability to manage 
changes related to regulation, including laws and regulations affecting 
hospitals and the healthcare industry generally, as well as other risks 
described from time to time in our periodic reports and other filings with the


                
Spok.com        

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                    Exhibit 99.1
NEWS RELEASE                    

Securities and Exchange Commission. Although Spok believes the expectations 
reflected in the forward-looking statements are based on reasonable 
assumptions, it can give no assurance that its expectations will be attained. 
Spok disclaims any intent or obligation to update any forward-looking 
statements.


                                Tables to Follow                                

                
Spok.com        

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                                              SPOK HOLDINGS, INC.                                              
                                CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS                                
                     (Unaudited and in thousands except share, per share amounts and ARPU)                     
                                                                                                               
                                                                     For the three months ended          
                                                                   3/31/2024            3/31/2023              
Revenue:                                                                                                       
Wireless                                                            $ 18,595             $ 19,028              
Software                                                              16,314               14,152              
Total revenue                                                         34,909               33,180              
                                                                                                               
Operating expenses:                                                                                            
Cost of revenue (exclusive of items shown separately below)            7,139                6,536              
Research and development                                               2,951                2,493              
Technology operations                                                  6,299                6,587              
Selling and marketing                                                  4,149                3,901              
General and administrative                                             7,984                7,700              
Depreciation and accretion                                             1,068                1,236              
Severance and restructuring                                              428                   10              
                                                                                                               
Total operating expenses                                              30,018               28,463              
                                                                                                               
% of total revenue                                                      86.0 %               85.8 %            
Operating income                                                       4,891                4,717              
                                                                                                               
% of total revenue                                                      14.0 %               14.2 %            
Interest income                                                          254                  272              
Other (expense) income                                                   (2)                   53              
Income before income taxes                                             5,143                5,042              
                                                                                                               
Provision for income taxes                                             (907)              (1,925)              
Net income                                                          $  4,236             $  3,117              
                                                                                                               
Basic net income per common share                                   $   0.21             $   0.16              
Diluted net income per common share                                 $   0.21             $   0.15              
Basic weighted average common shares outstanding                  20,170,548           19,897,445              
Diluted weighted average common shares outstanding                20,446,587           20,182,692              
Cash dividends declared per common share                              0.3125               0.3125              




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                             SPOK HOLDINGS, INC.                             
                    CONDENSED CONSOLIDATED BALANCE SHEETS                    
                               (In thousands)                                
                                                                             
                                                  3/31/2024       12/31/2023 
                                                                             
                   ASSETS                        (Unaudited)                 
                                                                             
Current assets:                                                              
Cash and cash equivalents                        $  23,340       $  31,989   
                                                                             
Accounts receivable, net                            21,722          23,314   
Prepaid expenses                                     7,198           7,885   
Other current assets                                   672             704   
Total current assets                                52,932          63,892   
                                                                             
Non-current assets:                                                          
Property and equipment, net                          7,306           7,321   
Operating lease right-of-use assets                  9,803          10,526   
                                                                             
Goodwill                                            99,175          99,175   
                                                                             
Deferred income tax assets, net                     45,348          46,260   
Other non-current assets                               451             510   
Total non-current assets                           162,083         163,792   
                                                                             
Total assets                                     $ 215,015       $ 227,684   
                                                                             
                                                                             
    LIABILITIES AND STOCKHOLDERS' EQUITY                                     
                                                                             
Current liabilities:                                                         
Accounts payable                                 $   3,809       $   5,969   
Accrued compensation and benefits                    3,419           7,284   
Deferred revenue                                    24,998          26,298   
Operating lease liabilities                          3,773           4,184   
Other current liabilities                            3,890           4,273   
Total current liabilities                           39,889          48,008   
                                                                             
Non-current liabilities:                                                     
Asset retirement obligations                         7,205           7,191   
Operating lease liabilities                          6,630           6,902   
Other non-current liabilities                        1,122           1,812   
Total non-current liabilities                       14,957          15,905   
                                                                             
Total liabilities                                   54,846          63,913   
                                                                             
Commitments and contingencies                                                
Stockholders' equity:                                                        
Preferred stock                                  $       -       $       -   
Common stock                                             2               2   
Additional paid-in capital                         101,656         102,936   
Accumulated other comprehensive loss               (1,722)         (1,764)   
Retained earnings                                   60,233          62,597   
Total stockholders' equity                         160,169         163,771   
                                                                             
Total liabilities and stockholders' equity       $ 215,015       $ 227,684   
                                                                             



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                                                 SPOK HOLDINGS, INC.                                                  
                                   CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS                                    
                                             (Unaudited and in thousands)                                             
                                                                                                                      
                                                                                        For the three months ended    
                                                                                     3/31/2024             3/31/2023  
Operating activities:                                                                                                 
Net income                                                                           $  4,236              $  3,117   
                                                                                                                      
Adjustments to reconcile net income to net cash provided by operating activities:                                     
Depreciation and accretion                                                              1,068                 1,236   
                                                                                                                      
                                                                                                                      
Deferred income tax expense                                                               902                 1,886   
Stock-based compensation                                                                1,148                   936   
Provisions for credit losses, service credits and other                                   272                    29   
Changes in assets and liabilities:                                                                                    
Accounts receivable                                                                     1,318                 4,187   
Prepaid expenses and other assets                                                         779                 (282)   
Net operating lease liabilities                                                            41                 (197)   
Accounts payable, accrued liabilities and other                                       (6,405)               (6,680)   
Deferred revenue                                                                      (1,361)               (1,621)   
Net cash provided by operating activities                                               1,998                 2,611   
                                                                                                                      
Investing activities:                                                                                                 
Purchases of property and equipment                                                     (875)                 (649)   
                                                                                                                      
                                                                                                                      
                                                                                                                      
Net cash used in investing activities                                                   (875)                 (649)   
Financing activities:                                                                                                 
Cash distributions to stockholders                                                    (7,386)               (6,933)   
                                                                                                                      
                                                                                                                      
Purchase of common stock for tax withholding on vested equity awards                  (2,428)               (1,245)   
Net cash used in financing activities                                                 (9,814)               (8,178)   
Effect of exchange rate on cash and cash equivalents                                       42                    12   
Net decrease in cash and cash equivalents                                             (8,649)               (6,204)   
Cash and cash equivalents, beginning of period                                         31,989                35,754   
Cash and cash equivalents, end of period                                             $ 23,340              $ 29,550   
                                                                                                                      
Supplemental disclosure:                                                                                              
                                                                                                                      
Income taxes paid (refunded)                                                         $      5              $    (6)   



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                                                         SPOK HOLDINGS, INC.                                                        
                                                  UNITS IN SERVICE, MARKET SEGMENTS,                                                
                                                 AND AVERAGE REVENUE PER UNIT (ARPU)                                                
                                                     (Unaudited and in thousands)                                                   
                                                                                                                                    
                                                              For the three months ended                                            
                 3/31/2024      12/31/2023      9/30/2023      6/30/2023      3/31/2023      12/31/2022      9/30/2022      6/30/202
Account                                                                                                                             
size                                                                                                                                
ending                                                                                                                              
units                                                                                                                               
in                                                                                                                                  
service                                                                                                                             
(000's)                                                                                                                             
1 to                  43             44              46             48             48             50              51             53 
100                                                                                                                                 
units                                                                                                                               
101                  135            142             143            144            149            147             147            149 
to                                                                                                                                  
1,000                                                                                                                               
units                                                                                                                               
1,000                575            579             596            614            614            620             626            633 
units                                                                                                                               
Total                753            765             785            806            811            817             824            835 
                                                                                                                                    
                                                                                                                                    
Market                                                                                                                              
segment                                                                                                                             
as a                                                                                                                                
percent                                                                                                                             
of                                                                                                                                  
total                                                                                                                               
ending                                                                                                                              
units                                                                                                                               
in                                                                                                                                  
service                                                                                                                             
Healthcare          86.1  %        85.9   %        86.0  %        86.1  %        85.7  %        85.4   %        85.0  %        85.0 
Government           4.1  %         4.2   %         4.2  %         4.2  %         4.3  %         4.4   %         4.1  %         4.2 
Large                3.9  %         4.1   %         4.1  %         4.0  %         4.1  %         4.0   %         3.9  %         4.0 
enterprise                                                                                                                          
Other                5.9  %         5.9   %         5.7  %         5.7  %         6.0  %         6.1   %         7.0  %         6.8 
(1)                                                                                                                                 
Total              100.0  %       100.0   %       100.0  %       100.0  %       100.0  %       100.0   %       100.0  %       100.0 
                                                                                                                                    
                                                                                                                                    
Account                                                                                                                             
size                                                                                                                                
ARPU                                                                                                                                
1 to             $ 12.66        $ 12.57         $ 12.02        $ 11.91        $ 12.03        $ 11.95         $ 11.80        $ 11.41 
100                                                                                                                                 
units                                                                                                                               
101                 9.14           9.16            8.75           8.56           8.75           8.66            8.44           8.27 
to                                                                                                                                  
1,000                                                                                                                               
units                                                                                                                               
1,000               7.23           7.15            6.97           6.94           6.95           6.86            6.69           6.63 
units                                                                                                                               
Total            $  7.89        $  7.84         $  7.59        $  7.53        $  7.59        $  7.50         $  7.40        $  7.23 
                                                                                                                                    
                                                                                                                                    
(1)                                                                                                                                 
Other includes hospitality, resort and indirect units                                                                               
  
  
  
  
  
  
  
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                 RECONCILIATION OF ADJUSTED OPERATING EXPENSES                 
                         (Unaudited and in thousands)                          
                                                                               
                                     For the three months ended          
                                  3/31/2024             3/31/2023              
Operating expenses                $ 30,018              $ 28,463               
                                                                               
Add back:                                                                      
Depreciation and accretion         (1,068)               (1,236)               
                                                                               
                                                                               
Severance and restructuring          (428)                  (10)               
Adjusted operating expenses       $ 28,522              $ 27,217               
                                                                               



                                                                               
                       RECONCILIATION OF ADJUSTED EBITDA                       
                         (Unaudited and in thousands)                          
                                                                               
                                     For the three months ended          
                                  3/31/2024              3/31/2023             
Net income                        $ 4,236                $ 3,117               
                                                                               
Add back:                                                                      
Provision for income taxes            907                  1,925               
Other expense (income)                  2                   (53)               
Interest income                     (254)                  (272)               
Depreciation and accretion          1,068                  1,236               
EBITDA                            $ 5,959                $ 5,953               
                                                                               
Adjustments:                                                                   
                                                                               
Stock-based compensation            1,148                    936               
Severance and restructuring           428                     10               
Adjusted EBITDA                   $ 7,535                $ 6,899               
                                                                               




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