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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
__________________________________________
FORM 10-Q
__________________________________________
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the Quarterly Period Ended March 31, 2021
OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the Transition Period from              to              
Commission File Number 000-28275
___________________________________________
PFSweb, Inc.
(Exact name of registrant as specified in its charter)
___________________________________________
Delaware75-2837058
(State or other jurisdiction of
incorporation or organization)
(I.R.S. Employer
Identification Number)
 
505 Millennium Drive,
Allen,Texas75013
(Address of principal executive offices)(Zip Code)
Registrant’s telephone number, including area code: (972881-2900
Not Applicable
(Former name, former address and former fiscal year, if changed since last report)
__________________________________________
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, $0.001 par valuePFSWNASDAQ Capital Market

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes      No  
Indicate by checkmark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes      No  
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.



Large accelerated filerAccelerated filer
Non-accelerated filerSmaller Reporting Company
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. 
Indicate by a check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).  Yes      No  
As of May 4, 2021, there were 21,100,119 shares of the registrant’s common stock outstanding.



PFSWEB, INC. AND SUBSIDIARIES
Form 10-Q
INDEX
PART I. FINANCIAL INFORMATIONPage
Number
2


PART I. FINANCIAL INFORMATION
ITEM 1. Financial Statements
3


PFSWEB, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
(In Thousands, Except Share Data)
(Unaudited) March 31,
2021
December 31,
2020
ASSETS
Current Assets:
Cash and cash equivalents$10,844 $10,751 
Restricted cash214 214 
Accounts receivable, net of allowance for doubtful accounts of $1,352 and $1,465 at March 31, 2021 and December 31, 2020, respectively
58,627 80,778 
Related party receivable1,012 730 
Inventories, net of reserves of $94 and $96 at March 31, 2021 and December 31, 2020, respectively
3,889 3,644 
Other receivables3,519 3,758 
Prepaid expenses and other current assets10,087 8,694 
Total current assets88,192 108,569 
Property and equipment:
Cost102,863 101,992 
Less: accumulated depreciation(84,322)(82,814)
18,541 19,178 
Operating lease right-of-use assets, net40,900 34,982 
Identifiable intangibles, net594 665 
Goodwill45,677 45,615 
Other assets4,186 4,152 
Total assets$198,090 $213,161 
LIABILITIES AND SHAREHOLDERS’ EQUITY
Current liabilities:
Trade accounts payable$27,574 $35,648 
Accrued expenses26,072 30,881 
Current portion of operating lease liabilities10,064 9,487 
Current portion of long-term debt and finance lease obligations3,138 3,414 
Deferred revenues4,690 5,115 
Total current liabilities71,538 84,545 
Long-term debt and capital lease obligations, less current portion33,166 39,073 
Deferred revenue, less current portion1,366 1,341 
Operating lease liabilities35,745 30,553 
Other liabilities5,417 5,286 
Total liabilities147,232 160,798 
COMMITMENTS AND CONTINGENCIES
SHAREHOLDERS’ EQUITY:
Preferred stock, $1.00 par value; 1,000,000 shares authorized; none issued or outstanding
  
Common stock, $0.001 par value; 35,000,000 shares authorized; 20,482,974 and 20,408,558 issued at March 31, 2021 and December 31, 2020, respectively; and 20,449,507 and 20,375,091 outstanding at March 31, 2021 and December 31, 2020, respectively
20 20 
Additional paid-in capital169,474 168,244 
Accumulated deficit(117,827)(115,447)
Accumulated other comprehensive loss(684)(329)
Treasury stock at cost, 33,467 shares
(125)(125)
Total shareholders’ equity50,858 52,363 
Total liabilities and shareholders’ equity$198,090 $213,161 

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.
4


PFSWEB, INC. AND SUBSIDIARIES
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND
COMPREHENSIVE LOSS
(In Thousands, Except Per Share Data)
Three Months Ended
March 31,
20212020
Revenues:
Service fee revenue$62,318 $54,298 
Related party service fee revenue468  
Product revenue, net4,308 7,533 
Pass-through revenue10,876 14,868 
Total revenues77,970 76,699 
Costs of revenues:
Cost of service fee revenue43,244 34,716 
Cost of product revenue4,086 7,123 
Cost of pass-through revenue10,876 14,868 
Total costs of revenues58,206 56,707 
Gross profit19,764 19,992 
Selling, general and administrative expenses21,303 19,369 
Income (loss) from operations(1,539)623 
Interest expense, net376 415 
Income (loss) before income taxes(1,915)208 
Income tax expense, net465 439 
Net loss$(2,380)$(231)
Net loss per share:
Basic$(0.11)$(0.01)
Diluted$(0.11)$(0.01)
Weighted average number of shares outstanding:
Basic21,274 19,679 
Diluted21,274 19,679 
Comprehensive loss:
Net loss$(2,380)$(231)
Foreign currency translation adjustment(355)(944)
Total comprehensive loss$(2,735)$(1,175)












The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.
5


PFSWEB, INC. AND SUBSIDIARIES
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY
(In Thousands, Except Share Data)

Three Months Ended March 31, 2021
Common StockAdditional Paid-In CapitalAccumulated DeficitAccumulated Other Comprehensive LossTreasury StockTotal
Shareholders'
Equity
SharesAmountSharesAmount
Balance, December 31, 202020,408,558 $20 $168,244 $(115,447)$(329)33,467 $(125)$52,363 
Net loss— — — (2,380)— — — (2,380)
Stock-based compensation— — 853 — — — — 853 
Exercise of stock options74,416 — 377 — — — — 377 
Foreign currency translation— — — — (355)— — (355)
Balance, March 31, 202120,482,974 $20 $169,474 $(117,827)$(684)33,467 $(125)$50,858 


Three Months Ended March 31, 2020

Common StockAdditional Paid-In CapitalAccumulated DeficitAccumulated Other Comprehensive LossTreasury StockTotal
Shareholders'
Equity
SharesAmountSharesAmount
Balance, December 31, 201919,465,877 $19 $158,192 $(109,943)$(1,301)33,467 $(125)$46,842 
Net loss— — — (231)— — — (231)
Stock-based compensation— — 545 — — — — 545 
Issuance of shares under stock-based compensation awards33,343 — — — — — —  
Tax withholding on shares under stock-based compensation awards— — (73)— — — — (73)
Foreign currency translation adjustment, net of taxes— — — — (944)— — (944)
Balance, March 31, 202019,499,220 $19 $158,664 $(110,174)$(2,245)33,467 $(125)$46,139 
The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.
6


PFSWEB, INC. AND SUBSIDIARIES
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(In Thousands)
Three Months Ended March 31,
20212020
Cash flows from operating activities:
Net loss$(2,380)$(231)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation and amortization2,216 2,285 
Deferred income taxes173 183 
Stock-based compensation expense853 545 
Other37 20 
Changes in operating assets and liabilities:
Accounts receivable19,916 7,623 
Related party receivable283  
Inventories(258)1,269 
Prepaid expenses, other receivables and other assets(1,289)(1,673)
Operating leases(158)(367)
Trade accounts payable, deferred revenues, accrued expenses and other liabilities(10,909)(9,374)
Net cash provided by operating activities8,484 280 
Cash flows from investing activities:
Purchases of property and equipment(969)(954)
Proceeds from sale of property and equipment 142 
Net cash used in investing activities(969)(812)
Cash flows from financing activities:
Net proceeds from issuance of common stock377  
Taxes paid on behalf of employees for withheld shares (73)
Payments on finance lease obligations(262)(319)
Payments on revolving loan(50,817)(34,526)
Borrowings on revolving loan45,325 37,594 
Payments on other debt(1,646)(482)
Borrowings on other debt 755 
Net cash provided (used) by financing activities(7,023)2,949 
Effect of exchange rates on cash, cash equivalents, and restricted cash(399)(348)
Net increase in cash and cash equivalents93 2,069 
Cash and cash equivalents, beginning of period10,751 12,434 
Restricted cash, beginning of period214 214 
Cash, cash equivalents and restricted cash, beginning of period10,965 12,648 
Cash and cash equivalents, end of period10,844 14,503 
Restricted cash, end of period214 214 
Cash, cash equivalents and restricted cash, end of period$11,058 $14,717 
Supplemental cash flow information
Cash paid for income taxes$352 $352 
Cash paid for interest$309 $432 
Non-cash investing and financing activities:
Property and equipment acquired under long-term debt and finance leases$600 $370 






7


The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.
8


PFSWEB, INC. AND SUBSIDIARIES
NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
1. Basis of Presentation
The accompanying unaudited condensed consolidated financial statements of PFSweb, Inc. and its subsidiaries have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”) and include all normal and recurring adjustments necessary to present fairly the unaudited condensed consolidated balance sheets, statements of operations and comprehensive loss, statements of shareholders' equity, and statements of cash flows for the periods indicated. Certain information and note disclosures normally included in annual financial statements prepared in accordance with accounting principles generally accepted in the United States (“U.S. GAAP”) have been condensed or omitted pursuant to the rules and regulations of the SEC. This report should be read in conjunction with our Annual Report on Form 10-K for the year ended December 31, 2020. We refer to PFSweb, Inc. and its subsidiaries collectively as “PFSweb,” the “Company,” “us,” “we” and “our” in these unaudited condensed consolidated financial statements.
Results of our operations for interim periods may not be indicative of results for the full fiscal year. We reclassify certain prior year amounts, as applicable, to conform to the current year presentation.
2. Significant Accounting Policies
Use of Estimates
The preparation of consolidated financial statements and related disclosures in conformity with accounting principles generally accepted in the United States of America requires management to make judgments, estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses and disclosure of contingent assets and liabilities. The recognition and allocation of certain revenues and selling, general and administrative expenses in these unaudited condensed consolidated financial statements also require management estimates and assumptions.
Estimates and assumptions about future events and their effects cannot be determined with certainty. The Company bases its estimates on historical experience and various other assumptions believed to be applicable and reasonable under the circumstances. These estimates may change as new events occur, as additional information is obtained and as the operating environment changes. These changes have been included in the unaudited condensed consolidated financial statements as soon as they became known. In addition, management is periodically faced with uncertainties, the outcomes of which are not within its control and will not be known for prolonged periods of time. Based on a critical assessment of accounting policies and the underlying judgments and uncertainties affecting the application of those policies, management believes the Company’s unaudited condensed consolidated financial statements are fairly stated in accordance with US GAAP and provide a fair presentation of the Company’s financial position and results of operations.
Furthermore, we considered the impact of the COVID-19 pandemic on the use of estimates and assumptions used for financial reporting and determined that there was no adverse material impact to our results of operations for the three months ended March 31, 2021; however, the extent and duration of future impacts of the COVID-19 pandemic and any resulting economic impact are largely unknown and difficult to predict due to these unknown factors which may have a material impact on our financial position and results of operations in the future.
For a complete set of our significant accounting policies, refer to the consolidated financial statements included in our Annual Report on Form 10-K for the year ended December 31, 2020. During the three-month period ended March 31, 2021, there were no significant changes to our significant accounting policies.  
Impact of Recently Issued Accounting Standards
Pronouncements Not Yet Adopted
In June 2016, the FASB issued ASU 2016-13, "Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments," ("ASU 2016-13") which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost. ASU 2016-13 replaces the existing incurred loss impairment model with an expected loss methodology, which will result in more timely recognition of credit losses. ASU 2016-13 is effective for annual reporting periods, and interim periods within those years, beginning after December 15, 2019 for all public entities, excluding smaller reporting companies, and after December 15, 2022 for smaller reporting companies. It requires a cumulative effect adjustment to the balance sheet as of the beginning of the first reporting period in which the guidance is effective. We will adopt ASU 2016-13 on January 1, 2023. We are currently in the early phase of evaluating the impact of the adoption of ASU 2016-13 on our condensed consolidated financial statements.
9


3. Revenue from Contracts with Clients and Customers
Contract Assets and Contract Liabilities
Changes in costs to fulfill contract assets remained consistent from December 31, 2020 to March 31, 2021, primarily due to a decrease of approximately $0.9 million for amortization and recognition of costs, offset by approximately $0.9 million from new projects in the three months ended March 31, 2021. Costs to fulfill contract assets relate to deferred costs, which are included within other current assets and/or other assets, and software development costs, which are included within property and equipment, in our condensed consolidated balance sheets.
Changes in contract liabilities during the period increased $1.8 million from December 31, 2020 to March 31, 2021, primarily due to a decrease of approximately $1.7 million for amortization and recognition of revenue, offset by approximately $3.5 million from new projects in the three months ended March 31, 2021. Contract losses recognized for the three months ended March 31, 2021 were not material. Accrued contract liabilities below are included within accrued expenses in our condensed consolidated balance sheets.
The timing of revenue recognition, billings and cash collections results in billed accounts receivable, unbilled receivables, and customer advances and deposits (contract liabilities) on the condensed consolidated balance sheets. Changes in the contract asset and liability balances during the three months ended March 31, 2021 were not materially impacted by any other factors.
Contract balances consist of the following (in thousands):
March 31, 2021December 31, 2020
Contract Assets
Costs to Fulfill$5,642 $5,659 
Total Contract Assets$5,642 $5,659 
Contract Liabilities
Accrued Contract Liabilities$3,253 $1,067 
Deferred Revenue6,056 6,456 
Total Contract Liabilities$9,309 $7,523 
Remaining performance obligations represent the transaction price of firm orders for which work has not yet been performed. This amount does not include 1) contracts that are less than one year in duration, 2) contracts for which we recognize revenue based on the right to invoice for services performed, or 3) variable consideration allocated entirely to a wholly unsatisfied performance obligation. Much of our revenue qualifies for one of these exemptions. As of March 31, 2021, the aggregate amount of the transaction price allocated to remaining performance obligations for contracts with an original expected duration of one year or more was $7.4 million. We expect to recognize revenue on approximately 77% of the remaining performance obligations in 2021, 21% in 2022, and the remaining recognized thereafter.

10


The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by revenue source (in thousands):
Three Months Ended
March 31, 2021
PFS
Operations
LiveArea
Professional
Services
Total
Revenues:
Service fee revenue$42,431 $20,355 (1)$62,786 
Product revenue, net4,308  4,308 
Pass-through revenue10,163 713 10,876 
Total revenues$56,902 $21,068 $77,970 
(1) Includes $0.5 million of related party service fee revenue for the three months ended March 31, 2021.
Three Months Ended
March 31, 2020
PFS
Operations
LiveArea
Professional
Services
Total
Revenues:
Service fee revenue$33,431 $20,867 $54,298 
Product revenue, net7,533  7,533 
Pass-through revenue13,956 912 14,868 
Total revenues$54,920 $21,779 $76,699 
The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by timing of revenue recognition (in thousands):
Three Months Ended
March 31, 2021
PFS
Operations
LiveArea
Professional
Services
Total
Revenues:
Over time$52,594 $21,068 (1)$73,662 
Point-in-time4,308  4,308 
Total revenues$56,902 $21,068 $77,970 
(1) Includes $0.5 million of related party service fee for the three months ended March 31, 2021.
Three Months Ended
March 31, 2020
PFS
Operations
LiveArea
Professional
Services
Total
Revenues:
Over time$47,387 $21,779 $69,166 
Point-in-time7,533  7,533 
Total revenues$54,920 $21,779 $76,699 

11


The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by region (in thousands):
Three Months Ended
March 31, 2021
PFS
Operations
LiveArea
Professional
Services
Total
Revenues by region:
North America$44,997 $18,586 (1)$63,583 
Europe11,905 2,482 14,387 
Total revenues$56,902 $21,068 $77,970 
(1) Includes $0.5 million of related party service fee revenue for the three months ended March 31, 2021.
Three Months Ended
March 31, 2020
PFS
Operations
LiveArea
Professional
Services
Total
Revenues by region:
North America$45,098 $19,197 $64,295 
Europe9,822 2,582 12,404 
Total revenues$54,920 $21,779 $76,699 
4. Inventory Financing
Supplies Distributors has a short-term credit facility with IBM Credit LLC and its assignees (“IBM Credit Facility”) to finance its purchase and distribution of Ricoh products in the United States, providing financing for eligible Ricoh inventory and certain receivables up to $7.5 million, as per an amended agreement. The agreement has no stated maturity date and provides either party the ability to exit the facility following a 90-day notice.
Given the structure of this facility and as outstanding balances, which represent inventory purchases, are repaid within twelve months, we have classified the outstanding amounts under this facility, which were $2.6 million and $3.6 million as of March 31, 2021 and December 31, 2020, respectively, as trade accounts payable in the condensed consolidated balance sheets. As of March 31, 2021, Supplies Distributors had $1.1 million of available credit under this facility. The credit facility contains cross default provisions, various restrictions upon the ability of Supplies Distributors to, among other things, merge, consolidate, sell assets, incur indebtedness, make loans and payments to related parties (including entities directly or indirectly owned by PFSweb, Inc.), provide guarantees, make investments and loans, pledge assets, make changes to capital stock ownership structure and pay dividends. The credit facility also contains financial covenants, such as annualized revenue to working capital, net profit after tax to revenue, and total liabilities to tangible net worth, as defined, and is secured by certain of the assets of Supplies Distributors, as well as a collateralized guaranty of PFSweb. Additionally, PFSweb is required to maintain a minimum Subordinated Note receivable balance from Supplies Distributors of $1.0 million, as per an amended agreement. Borrowings under the credit facility accrue interest, after a defined free financing period, at prime rate plus 0.5%, which resulted in a weighted average interest rate of 3.75% and 3.75% as of March 31, 2021 and December 31, 2020, respectively. As of March 31, 2021, the Company was in compliance with all financial covenants.
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5. Debt and Finance Lease Obligations
Outstanding debt and finance lease obligations consist of the following (in thousands): 
March 31, 2021December 31, 2020
U.S. Credit Agreement
Revolver$28,000 $33,500 
Equipment loan7,571 8,035 
Debt issuance costs(204)(224)
Finance Leases844 1,056 
Other93 120 
Total36,304 42,487 
Less current portion of long-term debt3,138 3,414 
Long-term debt, less current portion$33,166 $39,073 

U.S. Credit Agreement
On November 1, 2018, we entered into Amendment No. 1 to our Credit Agreement with Regions Bank (the “Amended Facility”). The Amended Facility provided for an increase in availability of our revolving loans to $60.0 million, with the ability for a further increase of $20.0 million to a total of $80.0 million, and the elimination of the term loan. Amounts outstanding under the term loan were reconstituted as revolving loans. The Amended Facility also extended the maturity date to November 1, 2023.
As of March 31, 2021, we had $12.3 million of available credit under the revolving loan facility. As of March 31, 2021 and December 31, 2020, the weighted average interest rate on the revolving loan facility was 2.18% and 2.52%, respectively.
As of March 31, 2021, we had approval for $2.9 million of available credit in equipment financing.
As of March 31, 2021, we were in compliance with all debt covenants.
6. Earnings (Loss) Per Share
Basic net loss per common share was computed by dividing net loss by the weighted-average number of common shares outstanding for the reporting period. In periods when we recognize a net loss, we exclude the impact of outstanding common stock equivalents from the diluted loss per share calculation as their inclusion would have an antidilutive effect. As of March 31, 2021 and March 31, 2020, we had outstanding common stock equivalents of approximately 2.5 million and 2.3 million, respectively, that have been excluded from the calculations of diluted earnings per share attributable to common stockholders because their effect would have been antidilutive.
7. Commitments and Contingencies
The Company is subject to claims in the ordinary course of business, including claims of alleged infringement by the Company or its subsidiaries of the patents, trademarks and other intellectual property rights of third parties. The Company is generally required to indemnify its service fee clients against any third party claims asserted against such clients alleging infringement by the Company of the patents, trademarks and other intellectual property rights of third parties. In the opinion of management, any liabilities resulting from these claims, would not have a material adverse effect on the Company’s financial position or results of operations.
8. Segment Information
The Company's segments are comprised of strategic businesses that are defined by the service offerings they provide and consist of PFS Operations (which provides client services in relation to the customer physical experience, such as order management (OMS), order fulfillment, customer care and financial services) and LiveArea Professional Services (which provides client services in relation to the digital experience of shopping online, such as strategic commerce consulting, strategy, design and digital marketing services and technology services). Each segment is led by a separate Business Unit Executive who reports directly to our Chief Operating Decision Maker.
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The following table presents information concerning operations by segment (in thousands):
Three Months Ended
March 31,
20212020
Revenues:
PFS Operations$56,902 $54,920 
LiveArea Professional Services21,068 21,779 
Total revenues$77,970 $76,699 
Business unit direct contribution:
PFS Operations$3,716 $3,092 
LiveArea Professional Services1,732 3,182 
Total business unit direct contribution5,448 6,274 
Unallocated corporate expenses(6,987)(5,651)
Income (loss) from operations$(1,539)$623 
Depreciation and amortization:
PFS Operations$1,885 $1,774 
LiveArea Professional Services159 223 
Unallocated corporate expenses172 288 
Total depreciation and amortization$2,216 $2,285 

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9. Related Party Transaction
In June 2020, the Company entered into an agreement with Hardinge, Inc. ("Hardinge") in which our LiveArea segment is to provide various services related to e-commerce. Benjamin Rosenzweig ("Mr. Rosenzweig"), a member of our Board of Directors, is a partner at Privet Fund Management LLC ("Privet"). Privet is the general partner and investment manager of funds that own Hardinge and Mr. Rosenzweig also serves on the Board of Directors of Hardinge.
We recognized $0.5 million of related party service fee revenue in the three months ended March 31, 2021. As of March 31, 2021 and December 31, 2020, there was an accounts receivable balance of $1.0 million and $0.7 million from Hardinge, respectively.

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ITEM 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations
The following discussion and analysis of our results of operations and financial condition should be read in conjunction with the unaudited condensed consolidated financial statements and related notes appearing elsewhere in this Form 10-Q.
Forward-Looking Information
This quarterly report on Form 10-Q contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, including statements that involve expectations, plans or intentions (such as those relating to future business, future results of operations or financial condition, new or planned features or services, or management strategies). You can identify these forward-looking statements by words such as “may,” “will,” “would,” “should,” “could,” “expect,” “anticipate,” “believe,” “estimate,” “intend,” “plan,” “potential,” “project,” “predict,” “future,” “target,” “seek,” “continue” and other similar expressions. These forward-looking statements involve risks and uncertainties, and may include assumptions as to how we may perform in the future, including the impact of the COVID-19 pandemic on our business, results of operations and global economic conditions. Although we believe the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee these expectations will actually be achieved. In addition, some forward-looking statements are based upon assumptions about future events that may not prove to be accurate. Therefore, our actual results may differ materially from those expressed or implied in our forward-looking statements. Such risks and uncertainties include, among others, those discussed in “Part I, Item 1A: Risk Factors” of our Annual Report on Form 10-K for the fiscal year ended December 31, 2020 as well as in our consolidated financial statements, related notes, and the other information appearing elsewhere in the Annual Report and our other filings with the Securities and Exchange Commission, or the SEC, including any quarterly reports on Form 10-Q. We do not intend, and undertake no obligation, to update any of our forward-looking statements after the date of this report to reflect actual results or future events or circumstances. There may be additional risks we do not currently view as material or that are not presently known or that are beyond our ability to control or predict. Given these risks and uncertainties, readers are cautioned not to place undue reliance on such forward-looking statements.
Key Events and Trends
COVID-19 Pandemic
We continue to monitor the impact of the COVID-19 pandemic on all aspects of our business. While the COVID-19 pandemic has not had a material adverse impact on our results of operations to date, the future impacts of the pandemic and any resulting economic impact are still uncertain as the pandemic continues to evolve. We have experienced labor rate increases in certain of our markets for fulfillment activities. We believe this will continue and that this could impact our overall fulfillment related costs and staffing.
We have taken a number of precautionary measures designed to help minimize the risk of the spread of the virus to our employees and adjusted our operations wherever necessary to help ensure a safe environment for our staff across business functions. As a result of the impact of COVID-19, many businesses have or will be experiencing short-term or long-term liquidity issues. While many of the restrictions have been lifted, we have also seen a resurgence of the virus in certain geographic regions, which could have an impact on our business and adversely affect the Company’s results of operations, cash flows and financial position as well as that of our clients.
We incurred additional costs related to the enhanced cleaning regimen implemented in our facilities and purchases of personal protective equipment ("PPE") for employees. For the three months ended March 31, 2021, the increased costs related to the COVID-19 pandemic, excluding hourly wage rate related labor cost increases, were $0.2 million. We did not incur increased costs related to the COVID-19 pandemic for three months ended March 31, 2020. We will continue to monitor these for potential impacts to future cash flow.
As a result of the impact of the COVID-19 pandemic, many businesses have or will be experiencing short-term or long-term liquidity issues. Based on our current expectations, we believe we have the appropriate financial structure in place to support our own business operations. However, we do expect increased potential risk from the viability of clients and their ability to make payments on time. We have and will continue to closely monitor our clients’ financial results, payment patterns and business updates in an effort to minimize any potential credit risk impact.
While the COVID-19 pandemic has not had a material adverse impact on our operations to date, the extent and duration of future impacts of the pandemic (including any variants of COVID-19) and any resulting economic impact on our business are largely unknown and difficult to predict.
Overview
PFSweb is a Global Commerce Services Company. We manage the entire customer shopping experience for major branded manufacturers and retailers through two business segments, LiveArea Professional Services ("LiveArea") and PFS Operations. LiveArea is a global customer experience and e-commerce agency, providing a comprehensive set of digital agency
16


services to support, develop and improve business-to-business ("B2B"), business-to-consumer ("B2C"), and business-to-business-to-consumer ("B2B2C") customer experiences both online and in-store. LiveArea services include: NXT Intelligence™, Service Design, Product Innovation, Connected Commerce, Performance Marketing, and Orchestrated Services. Through these services, we envision, build, and launch innovative products and omni-channel commerce solutions powered by data-driven insights to help our clients elevate their customer relationships. The PFS Operations segment provides services to support or improve the physical, post-click experience, such as logistics and fulfillment, customer care, and order-to-cash services including distributed order orchestration and payment services. We offer our services on an à la carte basis or as a complete end-to-end solution. Major brands and other companies turn to us to optimize their customer experiences and enhance their traditional and online business channels, creating commerce without compromise.
Operating Results
The following table discloses certain financial information for the periods presented, expressed in terms of dollars, dollar change, percentage change and as a percentage of total revenues (in thousands, except percentages):
Three Months Ended
March 31,
% of Total
Revenues
20212020Change20212020
Revenues
Service fee revenue$62,786 (1)$54,298 $8,488 80.5 %70.8 %
Product revenue, net4,308 7,533 (3,225)5.5 %9.8 %
Pass-through revenue10,876 14,868 (3,992)13.9 %19.4 %
Total revenues77,970 76,699 1,271 100.0 %100.0 %
Costs of revenues
Cost of service fee revenue43,244 34,716 8,528 68.9 %(2)63.9 %
Cost of product revenue4,086 7,123 (3,037)94.8 %(3)94.6 %
Cost of pass-through revenue10,876 14,868 (3,992)100.0 %(4)100.0 %
Total costs of revenues58,206 56,707 1,499 74.7 %73.9 %
Service fee gross profit19,542 19,582 (40)31.1 %(2)36.1 %
Product revenue gross profit222 410 (188)5.2 %(3)5.4 %
Pass-through gross profit— — — — %(4)— %
Total gross profit19,764 19,992 (228)25.3 %26.1 %
Selling, general and administrative expenses21,303 19,369 1,934 27.3 %25.3 %
Income (loss) from operations(1,539)623 (2,162)(2.0)%0.8 %
Interest expense, net376 415 (39)0.5 %0.5 %
Income (loss) before income taxes(1,915)208 (2,123)(2.5)%0.3 %
Income tax expense, net465 439 26 0.6 %0.6 %
Net loss$(2,380)$(231)$(2,149)(3.1)%(0.3)%
(1)        Includes $0.5 million of related party service fee revenue for the three months ended March 31, 2021.
(2)    Represents the percent of Service fee revenue.
(3)    Represents the percent of Product revenue, net.
(4)    Represents the percent of Pass-through revenue.

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Segment Operating Data
PFS Operations (in thousands, except percentages)
Three Months Ended
March 31,
20212020ChangeChange %
Revenues
Service fee revenue$42,431 $33,431 $9,000 26.9 %
Product revenue, net4,308 7,533 (3,225)(42.8)%
Pass-through revenue10,163 13,956 (3,793)(27.2)%
Total revenues56,902 54,920 1,982 3.6 %
Costs of revenues
Cost of service fee revenue31,709 23,305 8,404 36.1 %
Cost of product revenue4,086 7,123 (3,037)(42.6)%
Cost of pass-through revenue10,163 13,956 (3,793)(27.2)%
Total costs of revenues45,958 44,384 1,574 3.5 %
Gross profit10,944 10,536 408 3.9 %
Direct operating expenses7,228 7,444 (216)(2.9)%
Direct contribution$3,716 $3,092 $624 20.2 %
PFS Operations total revenues for the three months ended March 31, 2021 increased by $2.0 million compared to the same period in 2020. Service fee revenue for the three months ended March 31, 2021 increased by $9.0 million as compared to 2020. The service fee revenue increase was primarily due to growth from new and existing clients, driven primarily from increased fulfillment activity related to increased online spending as a result of the COVID-19 pandemic.
Product revenue, net, for the three months ended March 31, 2021, decreased by $3.2 million due to this revenue stream being primarily dependent on one client, which restructured its operations and discontinued certain product lines. We expect to see continued reduced product revenue throughout the year.
Pass-through revenue decreased by $3.8 million for the three months ended March 31, 2021 as compared to 2020. This was primarily due to the impact of a client's transition of their freight management activities. This was primarily due to reduced freight activity (the primary component of pass-through revenue) applicable to certain client accounts, including the impact of one client’s transition of their freight management activities to an in-house solution.
PFS Operations gross margin remained consistent at 19.2% for the three months ended March 31, 2021 and 2020. Our service fee gross margin decreased to 25.3% for the three months ended March 31, 2021, as compared to 30.3% in the same period of the prior year, primarily as a result of increased fulfillment labor rates and PPE related costs. Additionally, our gross margin for the PFS Operations segment was negatively impacted by reduced technology-related project activity. This was offset by our service fee business, which generates a higher gross margin than the product revenue and pass-through revenue activity representing a larger proportion of our total PFS Operations revenues for the three months ended March 31, 2021, as compared to the same period of the prior year.
Direct operating expenses for the three months ended March 31, 2021 decreased by $0.2 million as compared to 2020. This decrease is largely due to a decrease in non client-allocated facility costs for the three months ended March 31, 2021 as compared to 2020.

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LiveArea Professional Services (in thousands, except percentages)
Three Months Ended
March 31,
20212020ChangeChange %
Revenues
Service fee revenue$20,355 (1)$20,867 $(512)(2.5)%
Pass-through revenue713 912 (199)(21.8)%
Total revenues21,068 21,779 (711)(3.3)%
Costs of revenues
Cost of service fee revenue11,535 11,411 124 1.1 %
Cost of pass-through revenue713 912 (199)(21.8)%
Total costs of revenues12,248 12,323 (75)(0.6)%
Gross profit8,820 9,456 (636)(6.7)%
Direct operating expenses7,088 6,274 814 13.0 %
Direct contribution$1,732 $3,182 $(1,450)(45.6)%
(1) Includes $0.5 million of related party service fee revenue for the three months ended March 31, 2021.
LiveArea Professional Services revenues for the three months ended March 31, 2021 decreased by $0.7 million compared to 2020, including a decrease in service fee revenue of $0.5 million and a decrease in pass-through revenue of $0.2 million. The decrease in revenue was primarily due to reduced revenue bookings in 2020. Service fee revenue in the three months ended March 31, 2021 was impacted by softness in new and existing client bookings during the June 2020 and September 2020 quarters, primarily as a result of the COVID-19 pandemic causing client delays or cancellations of potential technology related projects. Significantly improved levels of client project and engagement bookings by LiveArea Professional Services during the December 2020 and March 2021 quarters are expected to generate increased service fee revenue during the remainder of 2021 as these projects are implemented.
LiveArea Professional Services gross margin decreased by 1.6% to 41.9% for the three months ended March 31, 2021 as compared to 43.4% in 2020. The decrease in gross margin for the three months ended March 31, 2021 is primarily attributable to the increased costs incurred on certain client projects and reduced benefit of monies earned on indirect technology-related product sales.
Direct operating expenses increased by $0.8 million for the three months ended March 31, 2021 compared to 2020. The increase was primarily attributable to increased sales and marketing personnel costs to support the segment's service line expansion and growth.
Corporate (in thousands, except percentages)
Three Months Ended
March 31,
20212020ChangeChange %
Unallocated corporate expenses$6,987 $5,651 $1,336 23.6 %
Unallocated corporate expenses increased by $1.3 million for the three months ended March 31, 2021 compared to 2020. This increase was, primarily attributable to increased restructuring costs as a result of increased professional fees related to the legal reorganization of the Company's two business segments to better align our segments for business, governance, strategic, and reporting purposes.
Income Taxes
During the three months ended March 31, 2021, we recorded a tax expense of $0.5 million comprised primarily of $0.2 million related to the majority of our international operations, $0.2 million related to state income taxes, and $0.1 million associated with the tax amortization of goodwill in relation to our 2015 acquisition. A valuation allowance has been provided for the majority of our domestic net deferred tax assets, which are primarily related to our net operating loss carryforwards, and for certain foreign deferred tax assets.
For the three months ended March 31, 2021 and 2020, we have utilized the discrete effective tax rate method, as allowed by Accounting Standards Codification (“ASC”) 740-270-30-18, “Income Taxes—Interim Reporting,” to calculate the interim income tax provision. The discrete method is applied when the application of the estimated annual effective tax rate is impractical because it is not possible to reliably estimate the annual effective tax rate. The discrete method treats the year to date period as if it was the annual period and determines the income tax expense or benefit on that basis. We believe that, at this time, the use of this discrete method is more appropriate than the annual effective tax rate method as (i) the estimated annual effective tax rate method is not reliable due to the high degree of uncertainty in estimating annual pretax earnings by jurisdiction and (ii) our ongoing assessment that the recoverability of our deferred tax assets is not likely in several jurisdictions.
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Liquidity and Capital Resources
We currently believe our cash position, financing available under our credit facilities and funds generated from operations will satisfy our known operating cash needs, our working capital and capital expenditure requirements, our current debt and lease obligations, and additional loans to our subsidiaries, if necessary, for at least the next twelve months. However, our assumptions and expectations may be impacted by the uncertain duration and extent of the adverse economic conditions caused by the COVID-19 pandemic.
Our cash position increased slightly in the three months ended March 31, 2021 primarily from cash provided by operating activities, partially offset by purchases of property and equipment and cash used in financing activities.
Cash Flows from Operating Activities
During the three months ended March 31, 2021, net cash provided by operations was $8.5 million, compared to net cash provided by operations of $0.3 million in the same period of the prior year. Both periods included benefits from cash income generated from operations before changes in operating assets and liabilities. Such benefits were then either increased or decreased, depending on period, by the net impact of changes in assets and liabilities, primarily related to the amount and timing of client revenue billings and collections as well as vendor purchasing and payment activity.
Cash Flows from Investing Activities
Cash used in investing activities included capital expenditures of $1.0 million and $1.0 million during the three months ended March 31, 2021 and 2020, respectively, exclusive of property and equipment acquired under debt and finance lease financing, which consisted primarily of capitalized software costs and equipment purchases. Capital expenditures have historically consisted of additions to upgrade our management information systems, development of customized technology solutions to support and integrate with our service fee clients and general expansion and upgrades to our facilities, both domestic and foreign. We expect to incur capital expenditures to support new facilities, contracts and anticipated future growth opportunities. Based on our current client business activity and our targeted growth plans, we anticipate our total investment in upgrades and additions to facilities and information technology solutions and services for the upcoming twelve months, including costs to implement new clients, will be approximately $8.0 million to $10.0 million, although additional capital expenditures may be necessary to support the infrastructure requirements of new clients. To maintain our current operating cash position, a portion of these expenditures may be financed through client reimbursements, debt, operating or finance leases or additional equity. We may elect to modify or defer a portion of such anticipated investments in the event that we do not obtain the financing results necessary to support such investments.
Cash Flows from Financing Activities
During the three months ended March 31, 2021, cash used in financing activities was $7.0 million, which was primarily due to net payment activity on the revolving loan and other debt. During the three months ended March 31, 2020, cash provided by financing activities was $2.9 million, which was primarily due to net borrowing activity on the revolving loan and other debt.
Working Capital
During the three months ended March 31, 2021, our working capital decreased to $16.7 million compared to $24.0 million at December 31, 2020, which was primarily a result of the net cash generated from operating activities, including working capital changes, being used to fund capital expenditures and reduce debt.
To obtain any necessary additional financing in the future, in addition to our current cash position, we continue to evaluate our needs in light of various financing alternatives potentially available including the sale of equity, utilizing capital or operating leases, borrowing under our credit facilities, expanding our current credit facilities or entering into new debt agreements. No assurances can be given we will be successful in obtaining any additional financing or the terms thereof. We currently believe our cash position, financing available under our credit facilities and funds generated from operations will satisfy our presently known operating cash needs, our working capital and capital expenditure requirements, our current debt and lease obligations, and additional loans to our subsidiaries, if necessary, for at least the next twelve months.
Our term and revolving loan facilities described below contain both financial and non-financial covenants. To the extent we fail to comply with our debt covenants, including the financial covenant requirements, and we are not able to obtain a waiver, the lenders would be entitled to accelerate the repayment of any outstanding credit facility obligations, and exercise all other rights and remedies, including sale of collateral. An acceleration of the repayment of our credit facility obligations may have a material adverse impact on our financial condition and results of operations. We can provide no assurance we will have the financial ability to repay all such obligations. As of March 31, 2021, we were in compliance with all debt covenants. Further, non-renewal of any of our credit facilities may have a material adverse impact on our business and financial condition.
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Inventory Financing
Supplies Distributors has a short-term credit facility with IBM Credit LLC and its assignees (“IBM Credit Facility”) to finance its purchase and distribution of Ricoh products in the United States, providing financing for eligible Ricoh inventory and certain receivables up to $7.5 million, as per an amended agreement. The agreement has no stated maturity date and provides either party the ability to exit the facility following a 90-day notice.
The credit facility contains cross default provisions, various restrictions upon the ability of Supplies Distributors to, among other things, merge, consolidate, sell assets, incur indebtedness, make loans and payments to related parties (including entities directly or indirectly owned by PFSweb, Inc.), provide guarantees, make investments and loans, pledge assets, make changes to capital stock ownership structure and pay dividends. The credit facility also contains financial covenants, such as annualized revenue to working capital, net profit after tax to revenue, and total liabilities to tangible net worth, as defined, and is secured by certain of the assets of Supplies Distributors, as well as a collateralized guaranty of PFSweb. Additionally, PFSweb is required to maintain a minimum Subordinated Note receivable balance from Supplies Distributors of $1.0 million, as per an amended agreement. Furthermore, we are obligated to repay any over-advance made to Supplies Distributors or its subsidiaries under these facilities if they are unable to do so. We have also provided a guarantee of substantially all of the obligations of Supplies Distributors and its subsidiaries to IBM and Ricoh.
Debt and Finance Lease Obligations
U.S. Credit Agreement. In August 2015, we entered into a credit agreement (“Credit Agreement”) with Regions Bank, as agent for itself and one or more future lenders (the “Lenders”). Under the Credit Agreement, and subject to the terms set forth therein, the Lenders provided us with a revolving loan facility for up to $32.5 million and a term loan facility for up to $30 million. Borrowings under the Credit Agreement accrued interest at a variable rate based on prime rate or Libor, plus an applicable margin.
On November 1, 2018, we entered into Amendment No. 1 to our credit agreement with Regions Bank (the “Amended Facility”). The Amended Facility provided for an increase in availability of our revolving loans to $60.0 million, with the ability for a further increase of $20.0 million to a total of $80.0 million, and the elimination of the term loan. Amounts outstanding under the term loan were reconstituted as revolving loans. The Amended Facility also extended the maturity date to November 1, 2023.
As of March 31, 2021 and December 31, 2020, the weighted average interest rate on the revolving loan facility was 2.18% and 2.52%, respectively. In connection with the Amended Facility, the Company paid $0.3 million of fees, which are being amortized through the life of the Amended Facility and are reflected as a net reduction in debt. The Amended Facility is secured by a lien on substantially all of the operating assets of the US entities and a pledge of 65% of the shares of certain of our foreign subsidiaries. The Amended Facility contains cross default provisions, various restrictions upon the Company’s ability to, among other things, merge, consolidate, sell assets, incur indebtedness, make loans and payments to subsidiaries, affiliates and related parties, make capital expenditures, make investments and loans, pledge assets, make changes to capital stock ownership structure, as well as financial covenants, as defined, of a minimum consolidated fixed charge ratio and a maximum consolidated leverage ratio.
Master Lease Agreements. We have various agreements that provide for leasing or financing transactions of equipment and other assets and will continue to enter into such arrangements as needed to finance the purchasing or leasing of certain equipment or other assets. Borrowings under these agreements, which generally have terms of three to five years, are generally secured by the related equipment, and in certain cases, by a Company parent guarantee.
Other than our finance and operating lease commitments, we do not have any other material financial commitments, although future client contracts may require capital expenditures and lease commitments to support the services provided to such clients.
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ITEM 3. Quantitative and Qualitative Disclosure about Market Risk
Not applicable.

ITEM 4. Controls and Procedures
Disclosure Controls and Procedures
We maintain a comprehensive set of disclosure controls and procedures as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934 (“Exchange Act”). As of March 31, 2021, an evaluation of the effectiveness of our disclosure controls and procedures was carried out under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer. Based upon that evaluation, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were not effective due to the material weakness in internal controls over financial reporting that are described in our Annual Report.
Notwithstanding such material weakness in internal controls over financial reporting, our management, including our CEO and CFO, has concluded that our consolidated financial statements as of March 31, 2021, present fairly, in all material respects, our financial position, results of our operations and our cash flows for the periods presented in this Annual Report, in conformity with U.S. generally accepted accounting principles.
Remediation
As previously described in Part II—Item 9A – Controls and Procedures of our Annual Report, our management is currently in the process of developing the remediation plan to address the material weakness. We are committed to ensuring that our internal controls over financial reporting are designed and operating effectively. The weakness will not be considered remediated until the applicable controls operate for a sufficient period of time and management has concluded, through testing, that these controls are operating effectively.
Changes in Internal Control over Financial Reporting
During the quarter ended March 31, 2021, there was no change in internal control over financial reporting (as defined in Rule 13a-15(f) or Rule 15d-15(f) under the Exchange Act) that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
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PART II. OTHER INFORMATION
ITEM 1. Legal Proceedings
None.

ITEM 1A. Risk Factors
There have been no material changes from the risk factors disclosed in Part I, Item 1A. of our Annual Report on Form 10-K for the fiscal year ended December 31, 2020.
ITEM 2. Unregistered Sales of Equity Securities and Use of Proceeds
None.

ITEM 3. Defaults Upon Senior Securities
None.

ITEM 4. Mine Safety Disclosures
Not applicable.

ITEM 5. Other Information
None.
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ITEM 6. Exhibits
a)    Exhibits:
Exhibit No.Description of Exhibits
3.1
3.1.1
3.1.2
3.1.3
3.1.4
3.2
4.1
31.1**
31.2**
32.1**
101**The following unaudited financial statements from the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2020, formatted in Inline XBRL: (i) Condensed Consolidated Balance Sheets, (ii) Condensed Consolidated Statements of Operations and Comprehensive Income, (iii) Condensed Consolidated Statements of Shareholders' Equity, (iv) Condensed Consolidated Statements of Cash Flows, and (v) Notes to Condensed Consolidated Financial Statements.
104**Cover Page Interactive Data file, formatted in Inline XBRL (included as Exhibit 101).


*    Denotes management or compensatory agreements
**    Filed herewith
24


SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
Date: May 7, 2021
PFSweb, Inc.
By:/s/    Thomas J. Madden
Thomas J. Madden
Chief Financial Officer
Executive Vice President
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