syke-8k_20200803.htm
false 0001010612 0001010612 2020-08-03 2020-08-03

 

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

 

FORM 8-K

 

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

 

Date of Report (Date of earliest event reported): August 3, 2020

 

   

 

Sykes Enterprises, Incorporated

(Exact name of registrant as specified in its charter)

 

Florida

 

0-28274

 

56-1383460

(State or other jurisdiction

of incorporation)

 

(Commission

File Number)

 

(IRS Employer

Identification No.)

 

 

 

 

 

400 North Ashley Drive, Suite 2800, Tampa, Florida

 

33602

(Address of principal executive offices)

 

(Zip Code)

 

Registrant’s telephone number, including area code: (813274-1000

 

(Former name or former address, if changed since last report.)

 

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

 

Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

 

Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

 

Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

 

Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

 

Securities registered pursuant to Section 12(b) of the Act:

 

Title of each class

 

Trading Symbol(s)

 

Name of each exchange on which registered

Common Stock, $0.01 par value

 

SYKE

 

NASDAQ Global Select Market

 

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

 

Emerging growth company

 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.


 


 

Item 2.02.  Results of Operations and Financial Condition.

 

On August 3, 2020, Sykes Enterprises, Incorporated issued a press release announcing its financial results for the three and six months ended June 30, 2020. The press release is attached as Exhibit 99.1.

 

Item 9.01.  Financial Statements and Exhibits.

 

(d) The following exhibits are included with this Report:

 

 

Exhibit 99.1

Press release, dated August 3, 2020, announcing the financial results for the three and six months ended June 30, 2020. 

 

Exhibit 104

The cover page from this Current Report on Form 8-K, formatted in Inline XBRL.

 

(Remainder of page intentionally left blank.)

 


2

 


 

SIGNATURE

 

Pursuant to the requirements of the Securities and Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

 

 

SYKES ENTERPRISES, INCORPORATED

 

 

 

 

 

 

 

By:

 

/s/ John Chapman

 

 

 

 

John Chapman

Chief Finance Officer

 

 

 

 

 

Date: August 3, 2020

 

 

 

 

 

 

 

 

 

3

 

syke-ex991_6.htm

 

Exhibit 99.1

 

 

     News Release     

 

 

 

news release

FOR IMMEDIATE RELEASE

August 3, 2020

 

SYKES ENTERPRISES, INCORPORATED REPORTS

SECOND QUARTER 2020 FINANCIAL RESULTS

 

--Record second quarter 2020 revenues and a 78.4% increase in comparable operating income

--Best-in-a-decade second quarter 2020 constant currency comparable organic revenue growth and non-GAAP operating margin mark a major milestone

--Record second quarter 2020 cash flow from operations sustains solid balance sheet with a net cash position and share repurchases

--Second quarter 2020 diluted earnings per share more-than-doubled on a comparable basis

--Strong execution bolsters long-term market positioning even as the Company navigates a backdrop of limited near-term visibility fueled by the Covid-19 pandemic

 

TAMPA, FL – August 3, 2020 – Sykes Enterprises, Incorporated (“SYKES” or the “Company”) (NASDAQ: SYKE), a leading full life cycle provider of global customer engagement services, multichannel demand generation and digital transformation, announced today its financial results for the second-quarter ended June 30, 2020.

 

Second Quarter 2020 Financial Highlights

 

 

Second quarter 2020 revenues of $416.8 million were an all-time record and increased by $27.8 million, or 7.2%, from $389.0 million in the comparable quarter last year, driven by a combination of solid operational positioning, which enabled the Company to respond to opportunities in the marketplace with agility, a diverse business mix and healthy demand from existing and new program expansions as well as new client wins across the financial services, technology and healthcare verticals, more than offsetting the lower demand in the communications, transportation & leisure and other verticals

 

 

 

Non-GAAP second quarter 2020 constant currency organic revenues (see section titled “Non-GAAP Financial Measures” for an explanation and see Exhibit 11 for reconciliation) increased to a decade-high of 8.2% comparably, driven largely by the aforementioned factors

 

 

 

Second quarter 2020 operating income increased 78.4% compared to the same period last year and operating margin increased to 6.5% from 3.9% for the comparable period last year. On a non-GAAP basis (see Exhibit 6 for reconciliation), which excludes the impact of acquisition-related intangibles and fixed-asset write-ups, restructuring charges, impairments and merger and integration costs, second quarter 2020 operating margin was a decade-high of 8.5% versus 6.0% in the same period last year. The decade-high second quarter increase in the comparable operating margins was due to the Company’s solid demand execution combined

 

1

 

Sykes Enterprises, Incorporated

Corporate Headquarters:

400 North Ashley Drive

Tampa, FL  USA  33602

1 ∙ 800 ∙ TO ∙ SYKES

http://www.sykes.com

 

 

EMEA Operations

599 Calder Road

Edinburgh EH11 4GA

Scotland

+44 (0) 131 458-6500

 


 

 

with higher agent productivity, increased capacity utilization and expense discipline. Second quarter 2020 operating margin reflects the expense of approximately $1.8 million, or approximately 40 basis points, related to a mark‐to‐market adjustment of stock‐based deferred compensation programs funded through Rabbi Trust investments, which were impacted by an increase in global financial markets in the second quarter of 2020

 

 

 

Second quarter 2020 diluted earnings per share were $0.55 versus $0.27 in the same period last year, up 104%, with the increase driven largely by a combination of higher demand, strong operating margins and higher capacity utilization, coupled with, to a lesser extent, a positive swing in other expenses and a lower share count

 

 

 

On a non-GAAP basis, second quarter 2020 diluted earnings per share were $0.71 versus $0.41 on a comparable basis (see Exhibit 6 for reconciliation) due to the above-mentioned reasons

 

 

 

Consolidated capacity utilization rate increased to 73% in the second quarter of 2020 from 71% in the same period last year, driven by the Company’s agility in rapidly mobilizing its home agent platform globally in response to the Covid-19 pandemic and addressing higher comparable demand

 

 

Americas Region

Revenues from the Company’s Americas region, including operations in North America and offshore (Latin America, South Asia and the Asia Pacific region), increased 9.3% to $339.3 million, or 81.4% of total revenues, for the second quarter of 2020 compared to $310.3 million, or 79.8% of total revenues, in the same prior-year period. On a constant currency basis (a non-GAAP measure, see Exhibit 11 for reconciliation), the Americas revenues increased 9.9% comparably, driven by a combination of solid operational positioning, a diverse client mix and healthy demand from new client wins as well as existing and new program expansion across the financial services, technology and healthcare verticals, more than offsetting the lower demand in the communications and transportation & leisure verticals.

 

The Americas income from operations for the second quarter of 2020 increased 52.3% to $40.5 million, with an operating margin of 11.9% versus 8.6% in the comparable quarter last year. On a non-GAAP basis, the Americas operating margin was 14.0% versus 10.7% in the comparable quarter last year, with the increase due to a combination of factors, including strong overall demand, increased capacity utilization, higher agent productivity and expense discipline (see Exhibit 7 for reconciliation).

 

EMEA Region

Revenues from the Company’s Europe, Middle East and Africa (EMEA) region decreased 1.4% to $77.6 million, representing 18.6% of total revenues, for the second quarter of 2020, compared to $78.7 million, or 20.2% of total revenues, in the same prior-year period. On a constant currency basis (a non-GAAP measure, see Exhibit 11 for reconciliation), EMEA revenues increased 1.6% on a comparable basis driven by new client wins as well as existing and new program expansion principally within the technology and financial services verticals, more than offsetting the lower demand in the communications, transportation & leisure and other verticals, which includes project delays associated with Symphony.

 

The EMEA region’s income from operations for the second quarter of 2020 decreased 12.5% to $4.1 million, with an operating margin of 5.3% versus 5.9% in the comparable quarter last year. On a non-GAAP basis, the operating margin decreased to 6.6% from 7.3% in the year-ago period, with the

2

 

 

 


 

decrease due to project delays associated with Symphony as COVID-19 related lockdowns impacted the deployment of Robotic Process Automation (RPA) consultants to client sites (see Exhibit 7 for reconciliation).

 

Other

Other loss from operations, which includes primarily corporate as well as some other costs, increased to $17.3 million, or 4.2% of revenues in the second quarter of 2020, compared to $16.0 million, or 4.1% of revenues in the prior-year period. On a non-GAAP basis (see Exhibit 7 for reconciliation), other loss from operations increased to 4.1% of revenues from 4.0% in the year-ago period driven principally by the previously discussed mark-to-market expense from the Rabbi Trust investments.

 

Other Income (Expense) and Taxes

Total other income (expense), net for the second quarter of 2020 was $1.4 million compared to $(1.5) million for the same period in the prior year. The second quarter 2020 positive swing reflects the mark-to-market benefit related to the Company’s Rabbi Trust investment performance coupled with lower interest expense due to lower average debt balances and lower interest rates.

 

The Company recorded an effective tax rate of 22.3% in the second quarter of 2020 versus 18.0% in the same period last year, with the delta mostly driven by a discrete benefit in the year-ago period.  On a non-GAAP basis, the second quarter 2020 effective tax rate was 22.8% compared to 20.3% in the same period last year (see Exhibit 10 for reconciliation) driven by the aforementioned factor.

 

Liquidity and Capital Resources

The Company’s balance sheet at June 30, 2020, remained strong with cash and cash equivalents of $129.1 million, of which approximately 81.9%, or $105.6 million, was held in international operations and the majority of which will not be subject to additional taxes if repatriated to the United States. During the quarter, the Company generated $58.1 million in cash flow from operating activities and repurchased 0.5 million shares at an average price of $26.01 per share for a total of $13.0 million. The Company has roughly 2.2 million shares remaining under its 10 million share repurchase program authorized in August 2011 and amended in March of 2016. At June 30, 2020, the Company had $49.0 million in borrowings outstanding, down $26.0 million sequentially, under its $500.0 million credit agreement.

 

Business Outlook

At this point, the Company believes it is prudent to abstain from providing quarterly and annual guidance. What is giving it pause is the frequent changes in client forecasts due to the limited visibility they have into final demand for their products and services. This is stemming from the uneven nature of economic openings and the related touch-and-go restrictions in place due to the unpredictable path of the pandemic, which is also resulting in record levels of unemployment. That said, given the Company’s record second quarter performance coupled with its highly differentiated business model, the Company believes it is well positioned long-term to capitalize on a large and highly fragmented marketplace as well as the potential dislocation among competitors in its industry.

 

Conference Call

The Company will conduct a conference call regarding the content of this release tomorrow, August 4, 2020, at 10:00 a.m. Eastern Standard Time. The conference call will be carried live on the Internet. Instructions for listening to the call over the Internet are available on the Investors page of SYKES’ website at www.sykes.com. A replay will be available at this location for two weeks. This press release

3

 

 

 


 

is also posted on the SYKES website at http://investor.sykes.com/investor-relations/Investor-Resources/Investor-Relations-Home/default.aspx.

 

Non-GAAP Financial Measures

Non-GAAP indicators of performance are not measures of financial performance under U.S. Generally Accepted Accounting Principles (“GAAP”) and should not be considered a substitute for measures determined in accordance with GAAP. The Company, however, uses non-GAAP measures as a way to assist readers in further understanding the Company’s results. The Company believes these non-GAAP financial measures are important indicators of performance as they are intrinsic to how management evaluates and rewards performance from its underlying operations. Constant currency organic revenue growth, which is a non-GAAP measure, for instance, facilitates comparability between time periods as this presentation allows the Company to isolate the effect of acquisition-related revenues and exchange rate differences by assuming a constant exchange rate between periods for translation. Similarly, amortization of intangible assets and depreciation of the step up in value of purchased tangible assets are excluded for purposes of calculating the non-GAAP financial measures – including but not limited to non-GAAP operating margins, non-GAAP tax rate, non-GAAP net income, non-GAAP net income per diluted share and non-GAAP income from operations – because the Company does not acquire businesses on a predictable cycle and the exclusion facilitates a more meaningful evaluation of current operating performance and comparison to operating performance in other periods as well as performance relative to its peers who are not acquisitive or as acquisitive. The Company also excludes the impact or any corresponding reversals of material restructurings approved by the appropriate level of management, gain or loss on sale of facilities, release of cumulative translation adjustment (CTA), lease obligations and facility exit costs, severance and related costs, non-cash impairment charges, merger and integration costs associated with an acquisition and accretion of interest on contingent consideration of an acquisition from non-GAAP Income (loss) from operations and non-GAAP net income because the amounts are not reflective of ongoing operating results and do not contribute to a meaningful evaluation of current operating performance or comparison to operating performance in other periods. Refer to the exhibits in the release for detailed reconciliations.

4

 

 

 


 

About Sykes Enterprises, Incorporated

Sykes Enterprises, Incorporated (“SYKES” or “the Company”) is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers principally in the financial services, communications, technology, transportation & leisure and healthcare industries. SYKES’ differentiated full lifecycle management services platform effectively engages customers at every touchpoint within the customer journey, including digital marketing and acquisition, sales expertise, customer service, technical support and retention, many of which can be optimized by a suite of robotic process automation (“RPA”) and artificial intelligence (“AI”) solutions. The Company serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, South Asia and Asia Pacific) and EMEA (Europe, the Middle East and Africa). Its Americas and EMEA regions primarily provide customer-engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers. These services are delivered through multiple communication channels including phone, email, social media, text messaging, chat and digital self-service. The Company also provides various enterprise support services in the United States that include services for its clients’ internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, the Company provides fulfillment services, which includes order processing, payment processing, inventory control, product delivery and product returns handling. Additionally, through the acquisition of RPA provider Symphony Ventures Ltd (“Symphony”) coupled with its investment in AI through XSell Technologies, Inc. (“XSell”), the Company also provides a suite of solutions such as consulting, implementation, hosting and managed services that optimizes its differentiated full lifecycle management services platform. SYKES’ complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. The Company has developed an extensive global reach with customer engagement centers across six continents, including North America, South America, Europe, Asia, Australia and Africa. It delivers cost-effective solutions that generate demand, enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability. For additional information please visit www.sykes.com.

 

Forward-Looking Statements

This press release may contain “forward-looking statements,” including SYKES’ estimates of its future business outlook, prospects or financial results. Statements regarding SYKES’ objectives, expectations, intentions, beliefs or strategies, or statements containing words such as “believe,” “estimate,” “project,” “expect,” “intend,” “may,” “anticipate,” “plans,” “seeks,” “implies,” or similar expressions are intended to identify such forward-looking statements. It is important to note that SYKES’ actual results could differ materially from those in such forward-looking statements, and undue reliance should not be placed on such statements. Statements about the effects of the COVID-19 pandemic on our business, operations, financial performance and prospects may constitute forward-looking statements and are subject to the risk that the actual impacts may differ, possibly materially, from what is reflected in those forward-looking statements due to factors and future developments that are uncertain, unpredictable and in many cases beyond our control, including the scope and duration of the pandemic, actions taken by governmental authorities in response to the pandemic, and the direct and indirect impact of the pandemic on our clients, third parties and us. Among the important factors that could cause such actual results to differ materially are (i) the impact of economic recessions in the U.S. and other parts of the world, (ii) fluctuations in global business conditions and the global economy, (iii) SYKES’ ability of maintaining margins, (iv) SYKES’ ability to continue the growth of its support service revenues through additional technical and customer engagement centers, (v) currency fluctuations, (vi) the timing of significant orders for SYKES’ products and services, (vii) loss or addition of significant clients, (viii) the early termination of contracts by clients, (ix) SYKES’ ability to recognize deferred revenue through delivery of products or

5

 

 

 


 

satisfactory performance of services, (x) construction delays of new or expansion of existing customer engagement centers, (xi) difficulties or delays in implementing SYKES’ bundled service offerings, (xii) failure to achieve sales, marketing and other objectives, (xiii) variations in the terms and the elements of services offered under SYKES’ standardized contract including those for future bundled service offerings, (xiv) changes in applicable accounting principles or interpretations of such principles, (xv) delays in SYKES’ ability to develop new products and services and market acceptance of new products and services, (xvi) rapid technological change, (xvii) political and country-specific risks inherent in conducting business abroad, (xviii) SYKES’ ability to attract and retain key management personnel, (xix) SYKES’ ability to further penetrate into vertically integrated markets, (xx) SYKES’ ability to expand its global presence through strategic alliances and selective acquisitions, (xxi) SYKES’ ability to continue to establish a competitive advantage through sophisticated technological capabilities, (xxii) the ultimate outcome of any lawsuits or penalties (regulatory or otherwise), (xxiii) SYKES’ dependence on trends toward outsourcing, (xxiv) risk of interruption of technical and customer engagement center operations due to such factors as fire, earthquakes, inclement weather and other disasters, power failures, telecommunications failures, unauthorized intrusions, computer viruses and other emergencies, (xxv) the existence of substantial competition, (xxvi) the ability to obtain and maintain grants and other incentives, including tax holidays or otherwise, (xxvii) risks related to the integration of the businesses of SYKES, including the Qelp, Clearlink, WhistleOut and Symphony acquisitions and the impairment of any related goodwill, (xxviii) the ability to execute on initiatives to address inefficiencies around recruitment and retention in the U.S. and rationalize underutilized capacity methodically and (xxix) other risk factors listed from time to time in SYKES’ registration statements and reports as filed with the Securities and Exchange Commission. All forward-looking statements included in this press release are made as of the date hereof, and SYKES undertakes no obligation to update any such forward-looking statements, whether as a result of new information, future events, or otherwise.

 

For additional information contact:

Subhaash Kumar

Sykes Enterprises, Incorporated

(813) 233-7143

6

 

 

 


 

Sykes Enterprises, Incorporated

Consolidated Statements of Operations

(in thousands, except per share data)

(Unaudited)

Exhibit 1

 

 

Three Months Ended June 30,

 

 

2020

 

 

2019

 

Revenues

$

416,833

 

 

$

389,006

 

Direct salaries and related costs

 

(268,433

)

 

 

(252,161

)

General and administrative

 

(102,664

)

 

 

(104,282

)

Depreciation, net

 

(12,630

)

 

 

(13,052

)

Amortization of intangibles

 

(4,093

)

 

 

(4,127

)

Impairment of long-lived assets

 

(1,800

)

 

 

(129

)

Income from operations

 

27,213

 

 

 

15,255

 

Total other income (expense), net

 

1,402

 

 

 

(1,520

)

Income before income taxes

 

28,615

 

 

 

13,735

 

Income taxes

 

(6,385

)

 

 

(2,466

)

Net income

$

22,230

 

 

$

11,269

 

 

 

 

 

 

 

 

 

Net income per common share:

 

 

 

 

 

 

 

Basic

$

0.55

 

 

$

0.27

 

Diluted

$

0.55

 

 

$

0.27

 

 

 

 

 

 

 

 

 

Weighted average common shares outstanding:

 

 

 

 

 

 

 

Basic

 

40,318

 

 

 

42,038

 

Diluted

 

40,380

 

 

 

42,094

 


7

 

 

 


 

Sykes Enterprises, Incorporated

Consolidated Statements of Operations

(in thousands, except per share data)

(Unaudited)

Exhibit 2

 

 

Six Months Ended June 30,

 

 

2020

 

 

2019

 

Revenues

$

827,999

 

 

$

791,931

 

Direct salaries and related costs

 

(535,378

)

 

 

(513,889

)

General and administrative

 

(205,911

)

 

 

(208,962

)

Depreciation, net

 

(25,091

)

 

 

(26,949

)

Amortization of intangibles

 

(8,212

)

 

 

(8,413

)

Impairment of long-lived assets

 

(1,800

)

 

 

(1,711

)

Income from operations

 

51,607

 

 

 

32,007

 

Total other income (expense), net

 

(3,848

)

 

 

(1,903

)

Income before income taxes

 

47,759

 

 

 

30,104

 

Income taxes

 

(11,611

)

 

 

(7,148

)

Net income

$

36,148

 

 

$

22,956

 

 

 

 

 

 

 

 

 

Net income per common share:

 

 

 

 

 

 

 

Basic

$

0.89

 

 

$

0.55

 

Diluted

$

0.88

 

 

$

0.54

 

 

 

 

 

 

 

 

 

Weighted average common shares outstanding:

 

 

 

 

 

 

 

Basic

 

40,726

 

 

 

42,107

 

Diluted

 

40,857

 

 

 

42,200

 


8

 

 

 


 

Sykes Enterprises, Incorporated

Segment Results

(in thousands)

(Unaudited)

Exhibit 3

 

 

Three Months Ended June 30,

 

 

2020

 

 

2019

 

Revenues:

 

 

 

 

 

 

 

Americas

$

339,272

 

 

$

310,307

 

EMEA

 

77,561

 

 

 

78,676

 

Other

 

 

 

 

23

 

Total

$

416,833

 

 

$

389,006

 

 

 

 

 

 

 

 

 

Operating Income (Loss):

 

 

 

 

 

 

 

Americas

$

40,479

 

 

$

26,584

 

EMEA

 

4,078

 

 

 

4,661

 

Other

 

(17,344

)

 

 

(15,990

)

Income from operations

 

27,213

 

 

 

15,255

 

 

 

 

 

 

 

 

 

Total other income (expense), net

 

1,402

 

 

 

(1,520

)

Income taxes

 

(6,385

)

 

 

(2,466

)

Net income

$

22,230

 

 

$

11,269

 

 

 

Six Months Ended June 30,

 

 

2020

 

 

2019

 

Revenues:

 

 

 

 

 

 

 

Americas

$

672,198

 

 

$

635,084

 

EMEA

 

155,794

 

 

 

156,804

 

Other

 

7

 

 

 

43

 

Total

$

827,999

 

 

$

791,931

 

 

 

 

 

 

 

 

 

Operating Income (Loss):

 

 

 

 

 

 

 

Americas

$

76,258

 

 

$

56,652

 

EMEA

 

7,258

 

 

 

6,152

 

Other

 

(31,909

)

 

 

(30,797

)

Income from operations

 

51,607

 

 

 

32,007

 

 

 

 

 

 

 

 

 

Total other income (expense), net

 

(3,848

)

 

 

(1,903

)

Income taxes

 

(11,611

)

 

 

(7,148

)

Net income

$

36,148

 

 

$

22,956

 

 


9

 

 

 


 

Sykes Enterprises, Incorporated

Consolidated Balance Sheets and Supplementary Data

(in thousands, except seat data)

(Unaudited)

Exhibit 4

 

 

June 30, 2020

 

 

December 31, 2019

 

Assets:

 

 

 

 

 

 

 

Current assets

$

552,079

 

 

$

558,786

 

Property and equipment, net

 

119,412

 

 

 

125,990

 

Operating lease right-of-use assets

 

188,676

 

 

 

205,112

 

Goodwill & intangibles, net

 

455,285

 

 

 

469,667

 

Other noncurrent assets

 

54,381

 

 

 

55,945

 

Total assets

$

1,369,833

 

 

$

1,415,500

 

 

 

 

 

 

 

 

 

Liabilities & Shareholders' Equity:

 

 

 

 

 

 

 

Current liabilities

$

260,007

 

 

$

253,633

 

Noncurrent liabilities

 

247,041

 

 

 

287,392

 

Shareholders' equity

 

862,785

 

 

 

874,475

 

Total liabilities and shareholders' equity

$

1,369,833

 

 

$

1,415,500

 

 

 

 

Geographic Mix

(% of Total Revenues)

 

 

Q2 2020

 

 

Q2 2019

 

Americas (1)

 

81

%

 

 

80

%

Europe, Middle East & Africa (EMEA)

 

19

%

 

 

20

%

Other

 

0

%

 

 

0

%

Total

 

100

%

 

 

100

%

 

(1)

Includes the United States, Canada, Latin America, South Asia and the Asia Pacific Rim (APAC) Region. Latin America, South Asia and APAC are included in the Americas due to the nature of the business and client profile, which is primarily made up of U.S.-based clients.

 

 

Vertical Industry Mix

(% of Total Revenues)

 

 

Q2 2020

 

 

Q2 2019

 

Financial Services

 

33

%

 

 

31

%

Technology

 

22

%

 

 

20

%

Communications

 

21

%

 

 

23

%

Transportation & Leisure

 

8

%

 

 

9

%

Healthcare

 

5

%

 

 

5

%

Other

 

11

%

 

 

12

%

Total

 

100

%

 

 

100

%

 

 

Seat Capacity (2)

 

 

Q2 2020

 

 

Q2 2019

 

Americas

 

40,400

 

 

 

39,700

 

EMEA

 

8,200

 

 

 

7,700

 

Total

 

48,600

 

 

 

47,400

 

 

 

Capacity Utilization (2)

 

 

Q2 2020

 

 

Q2 2019

 

Americas

 

73

%

 

 

70

%

EMEA

 

69

%

 

 

74

%

Total

 

73

%

 

 

71

%

 

(2)

The seat capacity and capacity utilization data are related to the Company’s brick-and-mortar call centers. At the end of the second quarter of 2020, the Company had approximately 3,500 legacy virtual seats.

10

 

 

 


 

Sykes Enterprises, Incorporated

Cash Flow from Operations

(in thousands)

(Unaudited)

Exhibit 5

 

 

Three Months Ended June 30,

 

 

2020

 

 

2019

 

Cash Flow From Operating Activities:

 

 

 

 

 

 

 

Net income

$

22,230

 

 

$

11,269

 

Depreciation

 

12,687

 

 

 

13,109

 

Amortization of intangibles

 

4,093

 

 

 

4,127

 

Amortization of deferred grants

 

(85

)

 

 

(86

)

Changes in assets and liabilities and other

 

19,168

 

 

 

(11,386

)

Net cash provided by operating activities

$

58,093

 

 

$

17,033

 

 

 

 

 

 

 

 

 

Capital expenditures

$

11,062

 

 

$

10,694

 

Cash paid during period for interest

$

442

 

 

$

928

 

Cash paid during period for income taxes

$

5,148

 

 

$

9,705

 

 

 

Six Months Ended June 30,

 

 

2020

 

 

2019

 

Cash Flow From Operating Activities:

 

 

 

 

 

 

 

Net income

$

36,148

 

 

$

22,956

 

Depreciation

 

25,206

 

 

 

27,066

 

Amortization of intangibles

 

8,212

 

 

 

8,413

 

Amortization of deferred grants

 

(170

)

 

 

(181

)

Changes in assets and liabilities and other

 

17,246

 

 

 

(1,918

)

Net cash provided by operating activities

$

86,642

 

 

$

56,336

 

 

 

 

 

 

 

 

 

Capital expenditures

$

22,880

 

 

$

16,390

 

Cash paid during period for interest

$

1,009

 

 

$

1,874

 

Cash paid during period for income taxes

$

8,947

 

 

$

12,567

 

 


11

 

 

 


 

Sykes Enterprises, Incorporated

Reconciliation of Non-GAAP Financial Information

(in thousands, except per share data)

(Unaudited)

Exhibit 6

 

 

Three Months Ended June 30,

 

 

2020

 

 

2019

 

GAAP income from operations

$

27,213

 

 

$

15,255

 

Adjustments:

 

 

 

 

 

 

 

Acquisition-related depreciation and amortization of

    property and equipment and purchased intangibles

 

4,489

 

 

 

4,563

 

Merger & integration costs

 

1,685

 

 

 

2,057

 

Americas restructuring

 

 

 

 

1,549

 

Other

 

2,230

 

 

 

 

Non-GAAP income from operations

$

35,617

 

 

$

23,424

 

 

 

 

 

 

 

 

 

 

Three Months Ended June 30,

 

 

2020

 

 

2019

 

GAAP net income

$

22,230

 

 

$

11,269

 

Adjustments:

 

 

 

 

 

 

 

Acquisition-related depreciation and amortization of

    property and equipment and purchased intangibles

 

4,489

 

 

 

4,563

 

Merger & integration costs

 

1,685

 

 

 

2,057

 

Americas restructuring

 

 

 

 

1,549

 

Other

 

2,230

 

 

 

 

Tax effect of the adjustments

 

(2,051

)

 

 

(1,982

)

Non-GAAP net income

$

28,583

 

 

$

17,456

 

 

 

 

 

 

 

 

 

 

Three Months Ended June 30,

 

 

2020

 

 

2019

 

GAAP net income, per diluted share

$

0.55

 

 

$

0.27

 

Adjustments:

 

 

 

 

 

 

 

Acquisition-related depreciation and amortization of

    property and equipment and purchased intangibles

 

0.11

 

 

 

0.11

 

Merger & integration costs

 

0.04

 

 

 

0.05

 

Americas restructuring

 

 

 

 

0.03

 

Other

 

0.06

 

 

 

 

Tax effect of the adjustments

 

(0.05

)

 

 

(0.05

)

Non-GAAP net income, per diluted share

$

0.71

 

 

$

0.41

 


12

 

 

 


 

Sykes Enterprises, Incorporated

Reconciliation of Non-GAAP Financial Information by Segment

(in thousands)

(Unaudited)

Exhibit 7

 

 

Americas

 

 

EMEA

 

 

Other (1)

 

 

Three Months Ended June 30,

 

 

Three Months Ended June 30,

 

 

Three Months Ended June 30,

 

 

2020

 

 

2019

 

 

2020

 

 

2019

 

 

2020

 

 

2019

 

GAAP income (loss) from operations

$

40,479

 

 

$

26,584

 

 

$

4,078

 

 

$

4,661

 

 

$

(17,344

)

 

$

(15,990

)

Adjustments:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Acquisition-related depreciation and

   amortization of property and equipment

   and purchased intangibles

 

3,435

 

 

 

3,474

 

 

 

1,054

 

 

 

1,089

 

 

 

 

 

 

 

Merger & integration costs

 

1,459

 

 

 

1,740

 

 

 

 

 

 

 

 

 

226

 

 

 

317

 

Americas restructuring

 

 

 

 

1,541

 

 

 

 

 

 

 

 

 

 

 

 

8

 

Other

 

2,229

 

 

 

 

 

 

 

 

 

 

 

 

1

 

 

 

 

Non-GAAP income (loss) from operations

$

47,602

 

 

$

33,339

 

 

$

5,132

 

 

$

5,750

 

 

$

(17,117

)

 

$

(15,665

)

 

(1)

Other includes corporate and other costs.


13

 

 

 


 

Sykes Enterprises, Incorporated

Reconciliation of Non-GAAP Financial Information

(in thousands, except per share data)

(Unaudited)

Exhibit 8

 

 

Six Months Ended June 30,

 

 

2020

 

 

2019

 

GAAP income from operations

$

51,607

 

 

$

32,007

 

Adjustments:

 

 

 

 

 

 

 

Acquisition-related depreciation and amortization of

    property and equipment and purchased intangibles

 

9,028

 

 

 

9,737

 

Merger & integration costs

 

2,464

 

 

 

4,233

 

Americas restructuring

 

(2

)

 

 

4,243

 

Other

 

2,285

 

 

 

 

Non-GAAP income from operations

$

65,382

 

 

$

50,220

 

 

 

 

 

 

 

 

 

 

Six Months Ended June 30,

 

 

2020

 

 

2019

 

GAAP net income

$

36,148

 

 

$

22,956

 

Adjustments:

 

 

 

 

 

 

 

Acquisition-related depreciation and amortization of

    property and equipment and purchased intangibles

 

9,028

 

 

 

9,737

 

Merger & integration costs

 

2,464

 

 

 

4,233

 

Americas restructuring

 

(2

)

 

 

4,243

 

Other

 

2,285

 

 

 

 

Tax effect of the adjustments

 

(3,337

)

 

 

(4,470

)

Non-GAAP net income

$

46,586

 

 

$

36,699

 

 

 

 

 

 

 

 

 

 

Six Months Ended June 30,

 

 

2020

 

 

2019

 

GAAP net income, per diluted share

$

0.88

 

 

$

0.54

 

Adjustments:

 

 

 

 

 

 

 

Acquisition-related depreciation and amortization of

    property and equipment and purchased intangibles

 

0.22

 

 

 

0.23

 

Merger & integration costs

 

0.06

 

 

 

0.10

 

Americas restructuring

 

 

 

 

0.10

 

Other

 

0.06

 

 

 

 

Tax effect of the adjustments

 

(0.08

)

 

 

(0.10

)

Non-GAAP net income, per diluted share

$

1.14

 

 

$

0.87

 


14

 

 

 


 

Sykes Enterprises, Incorporated

Reconciliation of Non-GAAP Financial Information by Segment

(in thousands)

(Unaudited)

Exhibit 9

 

 

Americas

 

 

EMEA

 

 

Other (1)

 

 

Six Months Ended June 30,

 

 

Six Months Ended June 30,

 

 

Six Months Ended June 30,

 

 

2020

 

 

2019

 

 

2020

 

 

2019

 

 

2020

 

 

2019

 

GAAP income (loss) from operations

$

76,258

 

 

$

56,652

 

 

$

7,258

 

 

$

6,152

 

 

$

(31,909

)

 

$

(30,797

)

Adjustments:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Acquisition-related depreciation and

   amortization of property and equipment

   and purchased intangibles

 

6,894

 

 

 

7,548

 

 

 

2,134

 

 

 

2,189

 

 

 

 

 

 

 

Merger & integration costs

 

2,011

 

 

 

3,507

 

 

 

 

 

 

1,533

 

 

 

453

 

 

 

(807

)

Americas restructuring

 

 

 

 

4,192

 

 

 

 

 

 

 

 

 

(2

)

 

 

51

 

Other

 

2,229

 

 

 

 

 

 

 

 

 

 

 

 

56

 

 

 

 

Non-GAAP income (loss) from operations

$

87,392

 

 

$

71,899

 

 

$

9,392

 

 

$

9,874

 

 

$

(31,402

)

 

$

(31,553

)

 


15

 

 

 


 

Sykes Enterprises, Incorporated

Reconciliation of Non-GAAP Financial Information

(Unaudited)

Exhibit 10

 

 

Three Months Ended June 30,

 

 

2020

 

 

2019

 

GAAP tax rate

22%

 

 

18%

 

Adjustments:

 

 

 

 

 

 

 

Acquisition-related depreciation and amortization of

    property and equipment and purchased intangibles

0%

 

 

1%

 

Merger & integration costs

1%

 

 

1%

 

Americas restructuring

0%

 

 

0%

 

Other

0%

 

 

0%

 

Non-GAAP tax rate

23%

 

 

20%

 

 

 

 

 

 

 

 

 


16

 

 

 


 

Sykes Enterprises, Incorporated

Reconciliation of Non-GAAP Financial Information by Segment

(Unaudited)

Exhibit 11

 

 

Three Months Ended

June 30, 2020 vs. June 30, 2019 (2)

 

 

Americas

 

 

EMEA

 

 

Other (3)

 

 

Consolidated

 

GAAP revenue growth

 

9.3

%

 

 

-1.4

%

 

 

-100.0

%

 

 

7.2

%

Adjustments:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Foreign currency impact (1)

 

0.6

%

 

 

3.0

%

 

 

0.0

%

 

 

1.0

%

Non-GAAP constant currency organic revenue growth

 

9.9

%

 

 

1.6

%

 

 

-100.0

%

 

 

8.2

%

 

(1)

Foreign exchange fluctuations are calculated on a constant currency basis by translating the current period reported amounts using the prior period foreign exchange rate for each underlying currency.

(2)

Represents the period-over-period growth rate.

(3)

Other includes corporate and other costs.

 

17

 

 

 

v3.20.2
Document And Entity Information
Aug. 03, 2020
Cover [Abstract]  
Document Type 8-K
Amendment Flag false
Document Period End Date Aug. 03, 2020
Entity Registrant Name Sykes Enterprises, Incorporated
Entity Central Index Key 0001010612
Entity Emerging Growth Company false
Entity File Number 0-28274
Entity Incorporation, State or Country Code FL
Entity Tax Identification Number 56-1383460
Entity Address, Address Line One 400 North Ashley Drive
Entity Address, Address Line Two Suite 2800
Entity Address, City or Town Tampa
Entity Address, State or Province FL
Entity Address, Postal Zip Code 33602
City Area Code 813
Local Phone Number 274-1000
Written Communications false
Soliciting Material false
Pre-commencement Tender Offer false
Pre-commencement Issuer Tender Offer false
Title of 12(b) Security Common Stock, $0.01 par value
Trading Symbol SYKE
Security Exchange Name NASDAQ